Aspen Dental

Marco Orlando

I’m surprised this place has 4 stars, if I could give it zero I would. The first visit was not so bad, a typical dentist visit with a little wait but not a big deal. The second time I had gone I had an appointment for 9 Am. I showed up early before they opened at 8:45 per their request (to show up 15 mins prior to your appointment). I then proceeded to wait 2 hours before even being seated for a procedure that I was told would be a quick in and out.

Then I waited in the room and didn’t finish my treatment until 11. I even had to reschedule a client meeting! I was not planning on leaving reviews as I don’t like to be negative, however the icing on the cake was when I got the bill. The “estimated” amount that I would need to pay was 80 or so based on my insurance plan that I had provided all the information for. Come to find that I need to pay the full amount (850)! I called my insurance and they said that the treatment was never covered on my plan to begin with. The information that was presented was very misleading and had I know it would cost the full amount I wouldn’t have done it.

This place must have poor management or some other factor because the people there are nice. The only reason I got sat down in the first place was that the receptionist saw that I had been waiting for a long time. I would never wish this to anyone and would steer clear if possible. I wish I could have left a positive review…

February 5, 2025

Briyana Lewis

Going on week three now and all I wanted to do was verify my insurance before my first appointment. Every time I call the receptionist says she will call me back. I have no missed calls from them. I was also told that she would call me back the Friday before my appointment to verify details it is now Monday and I am on home with her while she calls my insurance to verify. This is how dentist offices get over on you, they let you just come in and get whatever done knowing that your insurance is not in network.

I’m sure the dentist is great but the receptionist staff is low quality. Please understand that who you hire is a direct reflection of how you run your business. 0/10.

April 14, 2025

R.I.C.A LLC

I went here twice with one for an emergency extraction and a cleaning. I went to an Aspen Dental prior in Savannah and I advised the front desk of that so she didn’t charge me and counted me as a new patient because of being a different location from what I was told. During my extraction the dentist noticed that and later sent me a bill stating I’m not a new patient. . I ended up not paying that fee but the dentist was harsh about it, she acted disgusted because of the amount of cavities and seemed irritated because it’s been long since my last visit.

Came back for a cleaning and the lady was rough as hell whoever did that. I’m new to this state and reputation of poor customer service is not a flying rumors and I believe they was playing future. Then to pay a hefty amount out of pocket for the services the experience isn’t worth it. As a dental office it’s okay to be more chill and interpersonal with your customers. It’s not that deep to come off any other way.

You’re making money and in a great profession most will love to in. I get folks go through things but its all a blessing.

April 12, 2025

Alexis Thompson

I had two procedures done in one day and two me that was amazing! I had a deep clean and two cavities filled. During both appointments everyone was gentle and made sure I was comfortable the entire time. The staff is very friendly and welcoming. I would recommend this place to anyone who wants to find a dentist.

June 17, 2025