Dental Clinics in Madison County, Tennessee

UPDATE: I forgot to add this after I got the bill, but this office did not like what insurance paid them for a routine cleaning and x-rays for a first-time visit, so they billed us for it. Beware! Your twice-yearly cleanings that should be free via insurance may not be free here! When our regular Dentist's office closed, I had to find a new Dentist for our family. This was a shot in the dark but we got lucky! Our visit was quick and the staff were all very friendly and helpful. The office was clean and modern and our hygienist and Doctor were knowledgable and thorough. We had a very pleasant experience, which is what you'd want at the Dentist's. We'll be staying!

Maybe the most awful experience I ever had at a dentist was with the staff at this office. What a displeasure and disgrace. While working on my tooth the doctor was completely distracted and bombarded with questions about other patients. The numbing hadn't set it properly yet and because they were so distracted I was uncomfortable to ask for additional numbing. It was incredibly painful for me to get the filling and the intense pain lasted over 6 weeks. My filling is not properly constructed and actually into the next tooth. It still hurts often to chew many foods on that tooth- way worse than when i had the cavity in the first place! Later when I called the number on my extra bill about MORE money that I apparently had to pay from insurance, the secretary was ABHORRENTLY rude and maintained a degrading tone while assisting me with my questions as if I was a waste of her time. I actually had to ask her to stop interrupting me so I could complete a full statement before she jumped in. She was rather hateful over the phone- absolutely NO proper phone etiquette. Not to mention that I was returned a phone call nearly a week after I left a voicemail. Go here if you have to but i recommend literally any other dentist office. They're not professional here and they don't go over the charges with you before you get work done. There's literally no explanation of what they are going to be doing they just do it and expect payment.