Dental Clinics in Immokalee, Collier County, Florida

Real good experienceed staffing, they've been helping my family for decades since my grandmother, mom, and me since birth. The front office Hispanic lady deserves more than recognition for years to decades of consistent assistance for us.

I had to wait over two hours for a nurse to call back and give me an appointment time to bring my 6 year old daughter who had been burning with fever of over 102 for about two days. The time of call back would not have bothered me as much, if I had not witnessed how the nurses were gossiping and joking around in a "lab room" while sick children and parents waited to be called into the office. I finally made the appointment for 3:20, and was still waiting at that time to be called in. One of the nurses did three tests on my daughter: strep, flu, and Covid. While waiting for the Dr to come see my daughter inside the patient room, my daughter asked me to bring her to the bathroom. By now, we had been waiting almost an hour (long time for a 6 year old). I walk out of the door and the doctor is coming my way, blocking my path, saying that my daughter tested positive for Covid to go back in the room immediately. Both of us were wearing masks, and I was holding both my daughter's hands as for her not to touch anything. She basically escorted us to the room, although I told her that my daughter just needed to use the restroom. She proceeds to tell me that she didn't know if my daughter would be able to use that bathroom! I'm dumbfounded........ what!? Listen, I understand as much as the next person the importance of not spreading illnesses and germs, but that was a bit much. Not allowing a little kid, feverish mind you, to use a restroom in a health facility, because she is SICK!? How does that make sense....I did not receive the results of the test on paper, they then proceeded to give me an excuse for my daughter's school with someone else's name on it....(because I guess we all look alike) and in less than 2 seconds a nurse escorted us to a "back exit" so we could leave the building. Heavyhearted and humiliated, I just feel we were treated so poorly. They made us feel like we were carrying the black death! Dr. Sarac, et al. most definitely need better customer/human service skills, with perhaps a little sprinkle of Empathy. Another thing was that I was speaking to her in English, and she kept acting like she didn't understand what I was saying (little background here....I taught English-grades from High school to seventh grade, for about 22 years!) They treated my daughter and I as if they were doing us a favor by seeing us....I paid for their services.... whatever the insurance required me to; which is not decided by me. I would have paid full price even, to ensure my daughter was able to recover. I don't think I'm ever stepping into that building again.