The Children's Dental Group

Coco Jackson

This is the worst dentist office you can take your child to. My child went in for tooth pain a couple years back and they suggested a filling. I asked if that was the best option because I didn't want him to continue to have this pain on and off. 2-3 days later my son tooth was infected and then they said he needed a root canal. So, how they didn't know this before. He was given pain and infection meds. I didn't trust them to go back in his mouth, so I let him take the meds and he was good. He got his cleanings and everything else at another office. Well, a little over a month ago. He started having pain in that same tooth to where I had to take him to the ER his pain was so bad they gave him a shot of morphine and some pain meds to take home. So, I called around to get him seen because his dentist was not able to take him until another week. The Children's Dental Group was the only one available. They took him the next day.

Me thinking I'm getting my son taken care of. I scheduled the appointment they said he had to be scheduled for a cleaning to be seen though, which was odd to why not just come in for emergency visit. Any who they did they cleaning and he was still minor pain. They suggested the root canal. I asked about it being pulled because it's a back tooth and I didn't want him in pain. The Dr. stated that they can definitely do it, but they would need to do a mold for a spacer also since he is young (16 years old) and the teeth will shift. I agreed and appointment was scheduled for the next day. I verified the day of with the coordinator of a 2-week turnaround for the spacer. 2 weeks went by I called to see if his spacer came in and they acted clueless to what I was talking about. So, I asked to speak to the office manager. She stated that they don't do spacers and that the Dr. wouldn't have told me that because they don't to that in house.

Which I also told her that their coordinator stated the same thing. I was so upset I hung up and my mind was on getting my son taken care of elsewhere. That was 1 week ago. The office manager called me back today stating that she talked to the Dr. that told me the information and that they do actually do the spacers there. But I needed to schedule my son to come in for other fillings on the other tooth right next to it in order to get the spacers made. I told them to make sure my insurance is not charged for the spacer, and I will have them do it at another office. They do not know what they are doing and it's sad to say they are dealing with kids. Getting your kids in for any service that they see will benefit them is crazy. They don't communicate with each to each other well, and they have no process that they even understand what they can and can't do as a dental practice. My child suffered twice dealing with this office. Never again!! Zero stars should be an option.

April 29, 2025

Aniyah Brown

It was our 4 year olds first time at this office and while it was rough on her end because it’s her first time at this location and she has to get used to it, we felt like we were being dismissed at the end of the appointment. I also understand wanting to continue with the appointment and getting her teeth clean, but once noticing that she wasn’t comfortable, we should have been rescheduled for another day or something. Instead we were told to hold her down to retrain her. We were not allowed to book another appointment either.

And I hate that they were trying to seem understanding and telling us that “it’s okay we work with kids all the time. She’s fine and she will get more used to it once she keeps coming back” but then kicking us out of the room. We went out to go and try to make a following appointment and another dentist asked about exams and we told her that she only got a cleaning and she said she was gonna go check and see. As soon as the same lady that cleaned her teeth came out she told her no I told them they’re good to go in a very dismissive way.

We left feeling so embarrassed and uncomfortable after the appointment.

May 19, 2025

Sarah Wood

I would not recommend taking your children here. It seems like they only care about getting that money, especially if you have insurance. I will say, my daughter has been going here since she was three years old. Every appointment before this past one has been great. They communicated with me and got us in and out fast, we had no problems with them. However, she is five now and this appointment was sooo different from the rest. They told me my daughter had a few cavities and that they would try to fill them, but may need to put crowns on.

They couldn’t tell me exactly how many cavities she had or show me where. They were gonna try to see if they could get my daughter in that day to do the filling/ crowns. The whole appointment was off to me and they wouldn’t talk to me about the cavities. After sitting me in the lobby for a minute to go speak with the doctor to see if it could be done that day with laughing gas, they came back and said they would call me to schedule the appointment to get the cavities filled. They never called me. So I took the x-rays that they took and went and got a second opinion. And guess what!! She has NO cavities.

Per the NEW dentist: “She has a small spot on one tooth, however it is not in her enamel and it is not a cavity. They said doing a filling would do more harm than good. But other than that her teeth are perfect. ” Again, I would not recommend taking your children here. Also, just my opinion (maybe we were there on a weird day where everyone had something wrong or bothering their teeth)… I just thought it was very weird that every child that came in and out of the office, while we were there, had to get some kind of dental work done and every time they came out to talk to the parents, there was something wrong with every child’s teeth. We will not be going back to this dentist.

March 26, 2025

Zakiyya Vincent

I loved this dentist until today. My son and I have been coming here since he was old enough to visit the dentist. However, at today’s appointment, I was informed of a new policy stating that children over the age of 6 cannot be seen with their parent.

I find this very odd and would have appreciated being informed before arriving at the office. Given this policy, we will now be looking for a new dentist that allows parents to be present during their child’s appointment.

March 19, 2025