Western New York Dental Group

Robert Grasta

Every other review about this place is 100% accurate. The hygenists and dentists are great. The check in and front end secretaries are notrotious. Mean women that seriously make it known that they hate their jobs and clearly do not want to be there. I went in for an extraction which took me 30 days to be accomodated. And then when the dentist could not help me but only refer me to an oral surgeous.

There was NO SENSE of urgency especially since I was in incredible pain. They would not work around my work schedule or take any sense of priority for me. There should be a basic sense of customer service 101 amongst these women. Especially since I was overly pleasant and nice to them. Miserable Staff.

September 2, 2014

reeseycup32

Awfull. . . staff was very unprofessional on a day I really needed help. She was rude and when questioned about her attitude, she hung up on me 2x.

When I entered the office to report her behavior I was met with more attitude and made to feel as if I did something wrong. Prior to this day I was given the run around several months as to what was going on with my dentures. Never go to this location they are full of excuses and unprofessional staff! And all the work is being done by assistants. Not the licensed dentist, who is getting paid to just look in your mouth.

November 2, 2016

Deb Julian

I agree that the hygienists congragate and talk and talk and talk about personal things while I'm sitting in my chair waiting and waiting and waiting. Otherwise, I have always been happy with the cleanings, and with the dentist. My mother had great experiences Q-Dental as well. Services deserve a 5-star, but the hygienists bring down the quality of the services. Thank you.

June 13, 2017

Brianna Hess

I would give zero stars if i could! I have had my wisdom teeth extraction scheduled twice, both times i took a whole week off of work. The first time they called me the morning of and told me my insurance was inactive, which it was I just didn't realize. No big deal, it wasn't really their fault. Although they could have checked it sooner then 2 hours before i was supposed to be there. I got my insurance figured out and called a few weeks later with new insurance cards to reschedule the extraction.

I told them i have new insurance and gave them the information. We scheduled the appointment and that was that. Today is the day of my extraction, i got a call at 8:20am saying my insurance was not good. I explained to Kelly that she was running my old insurance and gave her the new insurance again. She called my insurance company to verify and then called me back to tell me that i needed $996 for the portion of the procedure and that it would be due today before my appointment.

I asked her why was i not told this weeks ago when the appointment was scheduled? She argued with me and told me it was my responsibility to update my insurance and when i told her i had already done that she claimed to know nothing about it and said she was new to the company. I will absolutely NEVER go back to this company, and would strongly recommend you stay away. Even if you show up 10 or 15 minutes before your scheduled appointment, you will still be waiting 30 to 45 minuted to be seen! This company is a joke!

September 19, 2016