West Chester Family Dental Group

Michael McGovern

Well we had 15 good years there. Mainly my 2 kids and I but for a while also my other daughter and my Dad. I myself was there 4 times per year for a long, long time, until I moved to Florida. . But I was frankly so very disappointed and frustrated with a "business decision" that Dr.

Kofman made last year, none of us will ever go back again. My oldest daughter had been dropped by my AARP dental plan due to her age, we found out after a visit there. Dr. Kofman through her office staff told me that we would have to pay her "cash rate" which was several times higher (actually a ridiculous amount) than what they would get from insurance. I offered to pay upfront cash for what insurance paid, and her office was instructed to tell me that would be against the law! REALLY? Well, it is NOT against any law - and it so happens my daughter (the one who was being treated) handles billing for a General Practitioner in the area, and she knew that this was wrong - because at her office there are always cash cases where the Dr.

makes a business decision to keep the client happy. But keeping clients happy is against this office's policy apparently. So my daughter canceled her follow up appointments with this office and took her dental business elsewhere.

August 8, 2016

Erlint Lamce

I wonder if Dr. Elena M. Kofman, DMD (for which we have great respect, and she is the best) knows or realizes how her staff behaves and works? Bigots and judgmental, condescending, entitled, rude, and neglecting. We have been going there for a while now. Too many incidents have occurred to our family and for us to continue to ignore them. Very disappointed 😞

March 18, 2022

Des

I've been coming to West Chester Family Dental with Dr Elena Koffman for almost 15 years. I've never had a dentist so gentle or patient. She will spend 20 minutes making sure your gums are numb before numbing with a needle. She goes super slow so you only feel pressure, no pain.

My kids go to her, too, and she is great with kids, and allows parents in the room to help calm them. I've been to other dentists who were very rough, impatient and didn't allow parents in the room with kids. Dr Koffman is an angel. I hope she never retires!

September 30, 2021

Rachael Tamalonis

Dr. Koffman, her dental assistant Nancy and the staff are truly gems. When my vintage front bridge needed to be replaced with implants, I was a wreck. Dr. Koffman listened to my fears, coached me through my tears and had a whole lot of patience and words of encouragement to help me through a long decision making process.

I am so grateful they didn't give up on me. I just had my final visit. The implants are in and I have the exact smile that I always had. By far, the most caring group of people with their expertise work and attention to detail. I could not be happier!

May 9, 2024