Rowan Dental Associates

Jess Martini

Sleezy, no good, con artists. Stopped going here after being told a root canal (which I didn't need according to my new dentist) was completely covered by my insurance, only to receive a statement in the mail after the surgery for $1000 claiming that "that tooth" magically wasn't covered by insurance. Called insurance and hey, that tooth IS covered, they tried to take advantage of me, being as I was only 18 at the time and they thought I wouldn't know any better. I basically told them where to go and I never paid their phony bill. Started at a new dentist and amazingly I have not had one single new cavity, I am starting to suspect that they made that up too.

. . One filling my new dentist had to open up and re clean because Rowan "left stuff in there", probably an attempt to cause me more issues. . Horrible practice, I am glad its gone!

June 9, 2017

Ryan Sedar

These people are absolutely horrible. They make you wait forever, a cleaning will take an hour and a half. They even rescheduled my appointment without telling me because it was convenient for them. And on top of that they charged us $25 to copy our records when we found a new (and much much better) dentist.

January 26, 2012

Savhannah Tambellini

I made an appointment for a cleaning and exam for my daughter almost six weeks in advance. I was sure to write down the appointment date and time (2:00), when I was on the phone with the woman. I showed up on time for the appointment and was told the appointment was at 1:00 and then two minutes later, she told me it was at 1:15. So they basically gave me the runaround and then told me I'd have to reschedule for the following month.

We left and I scheduled my daughter an appointment elsewhere. This place was a huge waste of time for us.

July 11, 2016

Sarah Davies

What an awful experience. First, I went for a consultation, so that they could review my x-rays. I was told that they would pre-authorize the extractions, and then they would call so that I could make an appointment for the extractions. After 1 month of insurance hassles (not their fault - a different aggravating experience), I was able to make that appointment. On my second visit, I thought that I was going to have my wisdom teeth extracted, but was told (after an hour wait past my appt. time) that it was just an "evaluation. " Basically, they told me (again) that my insurance wouldn't cover my sedation, and would only cover part of the cost of the extraction. I already knew that, and had even discussed it with them more than once on the phone - glad I drove 1/2 an hour to that appt. ! I was reminded TWICE during this "evaluation" to bring payment with me, and that I would have to pay before any services would be rendered (which they told me on my first visit).

Then, I had to make a third appt. and come back the following week. So, I did - this is the only place around that even accepted part of my insurance besides Katsur Dental, which had a month wait for a consultation. Finally, I came to have my wisdom teeth out. Since the sedation would have cost another $700 (twice as much as the surgery itself), I couldn't pay for it. So, they prescribed me a sedative to take before the surgery to at least relax a bit. I had 2 pills with me at this appt. When I arrived, I asked if I should take one, or if I should wait. They said I should take one, so I did.

After an hour of waiting, my boyfriend asked if it would be much longer - they said it should only be a few more minutes. I waited for over 2 HOURS total past my appt. time, and by that time the sedative had worn off. I asked the dentist if I could take the second pill, but he said that it would take 1/2 an hour to take effect (and I guess that his 1/2 hour is much more valuable than my 2 1/2 hours). So, for extra fun, this whole ordeal ended with me having 3 wisdom teeth extracted while completely awake. At least they gave me Novocaine. The hygienist and the dentist were rolling their eyes at me as I struggled to stay still while they twisted my teeth out of the bone in which they were impacted. I'll never set foot in the place again! Wish I could rate less than 1 star.

February 24, 2010