NEW Health - Professional dental clinic exterior with modern facilities

About

NEW Health, also known as North End Waterfront Health, is a federally qualified, non-profit community health center in Boston, MA. Affiliated with Massachusetts General Hospital and Boston Medical Center, it provides comprehensive, culturally appropriate healthcare services, including adult and pediatric primary care, dental, vision, behavioral health, and obstetrics/gynecology. Serving the North End, Charlestown, and surrounding neighborhoods, NEW Health is committed to delivering affordable, high-quality care to its community members.

Hours

Monday

8:00 AM – 5:30 PM

Tuesday

8:00 AM – 8:00 PM

Wednesday

8:00 AM – 5:30 PM

Thursday

8:00 AM – 8:00 PM

Friday

8:00 AM – 5:30 PM

Saturday

8:00 AM – 12:00 PM

Sunday

Closed

Quick Info

Address

332 Hanover St, Boston, MA 02113

Phone

(617) 643-8000

Website

newhealthcenter.org

Detailed Introduction

NEW Health, officially known as North End Waterfront Health, is a federally qualified health center (FQHC) located in Boston, Massachusetts. As a non-profit corporation, it has been serving the community since 1971 and is governed by a community-based Board of Directors. The center is a proud affiliate of two of the region's most prestigious medical institutions, Massachusetts General Hospital and Boston Medical Center, allowing it to extend world-renowned healthcare services directly to local residents. With a staff of over 150 professionals, NEW Health provides a wide array of services designed to meet the diverse needs of its patients in Boston's North End, Waterfront, and Charlestown neighborhoods. The comprehensive care model includes adult and pediatric primary care, senior care, behavioral health, dental services, vision care, podiatry, and obstetrics and gynecology (OB/GYN). The clinic also offers on-site radiology, lab services, and a pharmacy. Beyond standard medical services, NEW Health emphasizes a holistic, neighborhood-based approach. The center provides medical social services, interpreter services, and patient advocacy. Its commitment to the community extends to practical support programs, such as a food access program with regular produce distributions and a community fridge. For patient convenience, NEW Health operates two fully equipped vans for transportation and provides parking validation for appointments at its main North End location on Hanover Street. It also has additional sites in Charlestown, including a school-based health center. The organization's mission is to improve the quality of health and life for its residents by offering consumer-oriented, culturally appropriate, and affordable healthcare that produces positive outcomes.

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Patient Reviews

3.3 out of 5
Will Patterson

Will Patterson

I recommend avoiding this place if you can. They injured my shoulder and then charged me $100s of dollars in follow-up visits to address an injury they caused! During follow up visits they ignored my requests for an ultrasound or mri and none of their “treatments” eased my pain. I finally gave up and went somewhere else where I was given an ultrasound and actually helped.

June 23, 2025

HkS 209

HkS 209

So unprofessional! First they lost a test sample, then they told me to call the physician who ordered the test (even though they LOST the sample), then Trish refused to transfer me to her supervisor after she blamed me for the lost sample, I sent a message to Susan G who is supposed to be in charge of the clinic but she couldn’t be bothered to contact me. Trish repeatedly talked over me, Jessica a sent me on a wild goose chaise, leadership can’t be bothered.

I wouldn’t trust these unprofessionals with a hangnail.

June 24, 2025

John Garvey

John Garvey

This place stinks. The dentist refers to themselves as "general dentists" so they take over 2 months just to get a retainer. It's been 2 months and some change and I've had to call their office 3 times to ask them about the status and get them to actually call my insurance provider as if I'm their manager. They took 4. 5 weeks just to file the appointment and my request for a retainer within their own office.

. . It's pretty pathetic considering I went for my initial visit 6 months ago, they told me I was grinding my teeth at night and needed a night guard, took 3 months to finally get an estimate, then went in to go get checked out and they say they were wrong and I would be better off with a retainer. It's been over 2 months since they said I need a retainer and I still don't know how much the retainer is even going to cost. .

. Also, the physicians aren't any better considering they couldn't complete some of their procedures and charged me full price for failed procedures. The only people in this office who are competent enough to do their job are the people in charge of lab work.

June 24, 2025

Ma Nada

Ma Nada

I pay less by going to the urgent care instead of going to the doctor there. This is crazy expensive for nothing. Don't bother asking for a doctor here. They don't want to heal you, they want your money. The doctors are working like they are in a factory, sending you off when done with just the minimum. Honestly, for that service level, I'd rather stick to the urgent care.

July 18, 2025

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Our Location

NEW Health

332 Hanover St, Boston, MA 02113

Contact Information

Address

332 Hanover St, Boston, MA 02113

Phone

(617) 643-8000

Website

http://newhealthcenter.org/

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