Patient Reviews
L T
I have been going there for many years and the staff is AWESOME. The experience is NOTHING like what Michell P. Posted. 4 Members, in fact, of my family go here and several of my neighbors - we all LOVE it.
January 16, 2020
Michell P
Was there with an appointment with my mom today. Lady in front desk was rude, nurse/assistant was rude (asking/updating computer) when all should’ve been done prior. I had filled out a ton of paperwork and she was asking me the same questions! Update everyone’s file accordingly before the visit! I usually interpret for my mom-doctor found need to speak with us in Spanish (understood-spoke it well) first and then still brought in the interpreter machine-like are you kidding me? Overall many redundant questions& rude staff. Very disorganized would give them 0 starts if I could.
. . If possible, would avoid this dentist office no one needs the hassle.
August 2, 2019
KAM 26
Several of the hygienists are great. Dr Magee is awesome. But omg are they over the top about Covid. I went several times during the pandemic and filled out the pre visit questions. Fine, no problem. But now 3 years later they ask you the same questions before you arrive AND force a Covid test on you in the freaking chair.
It’s clearly a money grab to upcharge patients. I had surgery at the same freaking facility and there was no Covid test … but now I need one at the dentist??? Oh, and they ask you questions about falling when you check-in in front of the entire waiting room. Lady, if I had fall/mobility issues maybe that should be asked before I setup the appointment so we can arrange care. But when I’m standing in front of you it’s absurd. Must be another way they can charge for a fall survey.
March 20, 2023
Theresa Bresten
Have had disappointing and inconsistent service from MGH Dental Group since I started with them. I over looked the issues (constantly rescheduling my appointments because they changed the schedule - meaning my cleanings were never done on time) because I was not having any dental issues and just needed the cleaning. Forget seeing my dentist; she was rarely available even when I booked my appointment to meet her schedule. Had some problems with a tooth which just kept getting worse and when I saw the substitute dentist - since mine was never available- and was told I needed a root canal. I wanted to discuss with my dentist and she would not even return my calls.
The receptionist was wonderful and I was able to transfer my xrays to a new dentist who actually cares about patients. Of course, this cost me extra since insurance would not cover two consultations but worth it! I would not recommend this dental group. The worse experience ever in dental care.
March 26, 2021
