Dental Clinics in Diamond Centre Ct, Fort Myers, Lee County, Florida

When I was trying to make the appointment and I have a screenshot of it, they had me on hold for 30 minutes and never picked up again. Hung up finally called them back and they were sorry. They are hard to work with and hard to understand if u don’t speak Spanish. I went to them quite a few years ago and didn’t like them then and changed. Through a mistake with Humana. I wound up there again. Absolute nightmare.

If I could give zero stars, I would. This dental office has consistently given me issues with billing my insurance—claiming I owed $350+ for routine cleanings and X-rays. At my latest visit, they suddenly told me I needed five fillings and quoted me over $3,000 (even though I've never had a cavity in my life). They claimed my insurance would only cover $1,000, and that I owed $375 on the spot for the cleaning and X-rays. When I looked at my chart, I realized they had completely incorrect insurance information on file. I refused to pay until I could verify. They insisted they'd spoken to my insurer "multiple times." So I called my insurance company directly—turns out the last contact from this office was in 2022. After I forced a live call between the office and my insurance, the truth came out: they had never called, were using the wrong insurance codes, and admitted there was a “system error” causing misbilling. They even said they needed to open a technical ticket because of a computer issue. They apologized and offered to update everything and reschedule, but I told them I’d never be returning. If they can’t even manage to input the correct insurance, how can I trust anything they say about my health? I worry for the hundreds of patients being overbilled or misdiagnosed. My last dental exam (July 2024) was completely normal, and now I supposedly have thousands of dollars in dental work? Avoid this office at all costs.