Duan Orthodontics

L Nguyen

Dr. Duan and her team provided me with amazing care for my orthodontic treatment. I am very happy with the result! Thank you Dr. Duan!!

March 2, 2025

Alan Li

Incredibly welcoming, professional, and highly skilled. The results of my treatment have been fantastic. They explained every step of the process, making sure I felt comfortable and informed. Not to mention, Dr. Duan was very thoughtful!!! She went beyond just straightening my teeth, also caring for my overall dental health and appearance. Truly wonderful experience!!!!

August 9, 2024

Calvin Soul

Went for years as a kid, and when I had issues as an adult years later, they immediately remembered me, fit me in within the week, and helped me manage insurance to get the best possible affordable option for care. Couldn't recommend enough! The fish tank is also pretty neat.

March 11, 2025

Cayenne Drummond

My experience at this office was an interesting one. Everything started off great, but then really fell apart at the end. I’ve had Invisalign in the past and recently moved to the area wanting to fix slight crowding due after my retainer breaking and teeth shifting back. I had gotten a quote from another orthodontist but came to duan orthodontics for a second opinion. They offered me the treatment with a discount and they were really sweet so I decided to move forward with them. Communication was a slight struggle during my treatment. I’d often have appointments thinking it would be for one thing but it would turn out to be something else, but I trusted them so I just kept going. My teeth looked great at the end of treatment, I was happy. Then, I went to a new general dentist in Bellevue and they were concerned that my bite was really pressured in the front. They showed me scans of the red in just the front area.

They said I shouldn’t have that especially after just completing Invisalign. So naturally I was concerned too. I called duan orthodontics frustrated and Victor proceeds to tell me that I chose this treatment and that if I wanted to not have the front teeth impacting, I’d need to pay more and do more treatment. At this point I’m beyond frustrated as a patient to be blamed for this as I would have had no idea. I ask dr duan to call me instead, and she says the same thing as victor, saying I chose this and she doesn’t have issues with other patients. If I wanted to get this fixed I need to pay. Reluctantly, I get more info on my options and they try to sell me on 4 retainers when I’ve said multiple times I just want the treatment fixed and 1 retainer. They finally agree and push for me to come in right away (as I’m driving home from Bellevue at 4 pm) to pay for it. Im telling them my availability and they’re not listening and offering times I said I wasn’t available. At this point I’m feeling such a red flag in my gut.

I ask for victor to send me a calendar reminder and he said he will if the system is working. I never got a reminder. Clearly not a priority. I ended up cancelling and response was “no worries”. This was the most frustrating experience. My teeth look good, but now I'm in a place where they are going to have negative impact if I don’t fix it and I don’t trust this place to fix it so I basically have to start all over. Honestly, I hate to say it because it started so well, but I wouldn’t recommend this place. Beware

January 22, 2025