Dental Dreams

zaquaria johnson

The wait for terrible!! We waited 3 hours to be seen. Finally nurse assistant came to get us. The dr and assistant was good. But the wait was just exhausting. My baby wanted to play in the play area, the secretary stated no because it was a picture that needed to be put up. Which she was rude. I think that was my first and last time at that dental office.

April 16, 2025

Chanel H

Long Review Alert. . . I normally don't take the time to do a review. If I could give you'll a zero I would. I was actually trying to give this place a chance. I'm going to start by saying the front staff is rude. Even with the way they greet you. They can at least say hey how you doing or something. Another thing I don't like is if my appointment it a certain time I'm going to come 15 to 20 minutes early. I hate when they say well you appointment is a certain time. Example, I came last Fridays and my appointment was at 2:00, the girl going to first ask me what you are here for. If you look up my name you can see what I'm here for I would think. Anyways, I signed in around 1:35 1:40ish, she proceeds to tell me, "oh your appointment not until 2:00".

In my head I'm thinking of course I know that. Not the mention the wait time is insane. If you not on the schedule to be seen first in the morning; be prepared to be there about 2 or 3 hours or more! My last visit was a week ago and that's what really upset me. I went there for fillings. I was there few weeks prior to get my wisdom tooth pulled. Of course there was an x-ray done. However, I had to get another x-ray done they said to see where the cavities were. Which didn't make sense to me, because I had an x-ray less than a month ago. Anyways, those who come there you know they make you come back to the front to pay if you need to. After paying the doctor proceeded to fill my cavies. This is my first time having cavities so I didn't know what to expect. Long story short the doctor was in my mouth which seems like an hour. I wasn’t bother about that. Once he finished he basically told me I would need a crown and I only had 20% of my tooth left.

Apparently he had to build a tooth or something for the tooth that had the cavity. I just wish that during the process I was told what was being done. Also, wish I was told that it may be an extra cost as well. I checked out wasn't told about any addition cost, just was given a breakdown of the cost for my crown. Once leaving the lady called me asking did I leave already. Which I did, then she proceeds to say I had a balance and tells me why. I told her I didn't know anything extra was being done. Then she ask me could I come back and pay it or make a payment over the phone. I told her no I could not. Then proceeds to say, she would let her office manager know. I think what upset me was the way she said it! Also me Once again she was rude. It’s not what you say it’s how you say it! I just know I will never go back to this office again and I wouldn’t recommend it.

May 9, 2025

LaWanda Boyd

Aside from waiting nearly three hours to be seen, my visit was pleasant. From front desk to the back, my experience was pleasant and pain free. All my life I have been fearful of going to the Dentist even as an adult now, but Dr. Riley and her staff made me feel comfortable

May 2, 2025

Katie Knopp

Absolutely HORRIBLE! If I could give them 0 stars I would!!! Was seen 6 months ago for a cleaning and brought up the fact that my kids had a cavity each that I could see. Had an exam and cleaning, nothing said. Go to check out and schedule their next appointment assuming it was for fillings. Thought it was odd it was so far out but once again assumed it was because they were booked and must not be urgent if they are waiting that long. Called the beginning of this month to confirm appointment only to find out they schedule another cleaning instead!!! Why would they not schedule the fillings?!? Told them they needed fillings and they claimed they couldn’t do cleanings and fillings in one visit.

So I told them to cancel the cleanings because they needed the cavities filled. Get there today to wait over an hour after our appointment to be seen…to find out they each have MULTIPLE cavities that I was never told about!! The one on my youngest is now a root canal because they waited so long to even do anything and only were going to do something because I raised hell! The Dentist asked where she got it filled at and I told her it was probably food and sure enough it was. THE DENTIST THOUGHT FOOD WAS A FILLING!!!!!! Then got told they don’t have time to do that because they are behind and the dentist needed to leave early. So they did fillings on other baby teeth. Finally my oldest daughter was seen almost 2 hours after her appointment time only to find out she had cavities as well that I wasn’t made aware of.

Just to be told they are only going to do two today because the others are small and on baby teeth. Decay is decay and will continue to decay and get worse but let’s wait huh?! Dental assistants had no idea what they were doing. Didn’t even have the curing light ready for the fillings and had adult bite blocks for my CHILD. Called another dentist while my daughter was still in the chair to get her major work and rest of cavities filled by another dentist! Crazy how they could get her in tomorrow morning for the major work! Got my kids medical records and left! I wouldn’t even recommend this place to my worst enemy! Not to mention the front desk lady is rude as hell! Malpractice at its finest goes on there! A small fix is now a major fix for my child and shouldn’t be!

February 24, 2025