Dental Arts of Atlantisdentist in Lake Worth Beach, FL

Daylin Gonzalez

I’ve been a patient of Dr. Lam’s office for 5-7 years, and I’ve always had positive experiences. Unfortunately, my recent visits have been less than satisfactory. For the past couple of appointments, I saw a different doctor in the office, who I hadn’t seen before. I explained my concern about a gap that was forming in the front of my teeth and told her that my top retainer had chipped and the wire was crooked. I asked if getting a new retainer or tray would help, since my old wire retainer isn’t commonly made anymore since I had them from when I had braces over 14 years ago. She assured me it would help, saying it would cover all my teeth and should address the issue. After paying almost $400 for new trays and wearing them for a few days, I noticed that the gap actually got worse. With my old wire retainer, it would start tight and loosen up throughout the day, but the new tray seemed to do the opposite.

I called in a panic and requested to see her again, hoping to figure out why the new retainer wasn’t working as expected. When I saw her, she told me that my teeth were shaped oddly, which was causing the gap, I had a “black triangle” and that I would now need Invisalign to fix it. I was shocked, especially since I had just been in a few days prior and was told the new retainer would solve the problem. While I was open to the idea of Invisalign, I was frustrated because I had already spent $400 on the trays, which didn’t help. I specifically explained the issue to her when I came in, asking if a new retainer would fix it. She also didn’t mention that Invisalign might be necessary. After consulting with my orthodontist from 14 years ago, he confirmed what she said, but also agreed that no new retainer would have fixed the issue, and this should’ve been communicated to me earlier. He offered Invisalign/ braces at a price that was less than half of what the office had quoted me, and that price included new retainers after the treatment. I called the office to requesting for a refund for the trays given what had happened and returning them to the office, as it had been less than a week since I had received them.

The front desk staff was very kind and said they would speak with the doctor. When I heard back, she explained that she wished I had mentioned my concerns earlier and told me that she couldn’t offer a refund because the trays had already been made. Instead, she offered me another set of trays if I moved forward with Invisalign through their office. However, since I had already received a more affordable quote from my orthodontist, I wasn’t interested in that offer. It’s disappointing to have to part ways with a practice I trusted, especially when it feels like money was prioritized over my actual needs. I still don’t understand why Invisalign wasn’t mentioned as an option when I first came in. I’m left with a $400 set of retainers I used for a couple of days and overall, I feel let down by the experience.

July 2, 2025

mike Giovanetti

Dental Arts of Atlantis exceeded my expectations! I went there for a second opinion on dental needs and was pleasantly surprised that none of the work was needed. Dr. Lam was very pleasant, professional, informative and thorough. Her entire staff was helpful and eager to meet my every need. I left the office very comfortable. My entire family has transferred all our dental needs to Dr. Lam.

April 14, 2025

Ovi Lee

Anything I say here simply cannot do justice to this professional dental practice. I have never liked going to the dentist, but I do not feel that way about Dental Arts of Atlantis. The amount of kindness, gentleness, and compassion that I've recently experienced here with Dr. Awad and all of the lovely people that make up their team is certainly above and beyond all past experience. Tamara helped to work me in with a very painful tooth emergency, for which I am deeply grateful.

Everyone here is interested in you and they show it from the moment you arrive. The office atmosphere is very calming and reassuring. I've never felt so relaxed and well cared for at a dental office, and I highly recommend this dental practice.

June 3, 2025

Peter Ayoub

I can’t say enough great things about Colleen—she’s an absolute gem! From the moment I sat in the chair, she made me feel comfortable, informed, and genuinely cared for. Her attention to detail, gentle touch, and clear communication set her apart in every way. It’s rare to find someone who combines skill, professionalism, and warmth so effortlessly.

If you’re looking for top-tier dental care with a human touch, Colleen is the one to see. Phenomenal experience from start to finish!

June 24, 2025