Patient Reviews
Andrew Hilker
Worst experience ever. Went there for x-rays to see what I needed done. Without talking to me they leaned back in a chair and started giving me shots to numb my gums (I should have said something here, my mistake, I just let them go to work). They then started drilling my teeth to "fill cavities". They said I had some like 13 cavities and needed two root canals (which in the end I did need the root canals). However, they water-downed their Novocain, I felt a lot of pain and kept telling them and they told me I was imagining it! After that horrible experience, and getting like two filled (which ended up hurting because they did a really bad job, I asked for the x-rays to get a second opinion.
They did give me the x-rays (after charging me $6 for them!). I got my second opinion. They agreed I needed root canals, however, they didn't think I had near as many cavities as they told me. However, I still needed to go back because I needed a cleaning and it was the only place that took my insurance. However, they revisited care to me because I got a second opinion. They claimed "they only wanted me to have one primary doctor so they didn't want me to go there.
" I told them they were my only primary but they wouldn't listen. I never went back and since then have warned many more people about them. They are cooked, they are dishonest, and they are cheap (watering down their Novocain). Never go there, spend the money and go somewhere else. If you go there, bring a hidden camera so you can have everything on film when they mess you up.
September 27, 2013
Kevin Rathbun
Went to see Dr Gupta to establish a dental provider in my insurance network. They were not welcoming, unprofessional and did nothing for me except take 2 tooth x-rays, saw Dr Gupta for about 3 minutes and she referred me to an "Out of Network" provider. To top it off I got a letter yesterday from Dr Gupta canceling me as a patient.
August 16, 2023
Karen Koegel
I went there for too many years (9) because, like others, they were the only game in town that were considered 'in network'. I'm not usually one to complain about the services provided by anyone. . . I'm just not that 'person'. On the outside it is a nice and clean looking office. On the inside there is an extremely high turn over for the dental hygienists- going for my cleanings, I'm not sure I ever saw the same hygienist twice. And they took xrays, for every visit I had. . . including at my 6month cleanings! I had a molar with problems, so I was given a crown. .
. then the tooth went bad and I was told I needed a root canal. . . I refused to get the root canal and wanted the tooth removed instead (it was a back most molar and my wisdom tooth would just replace it anyway- which it did), but I felt that I had to fight to maintain my position about what I wanted for my body. This was not the last time. Every time I went for a cleaning, I had to go through the same argument in which I had to defend my position about NOT having a procedure done that I felt was completely unnecessary (these teeth NEVER bothered me!). It was exhausting to have to go through this at every visit. They did some fillings on my teeth b/c they claimed it would protect my teeth where the gums were receding. . . they did four and at least two fell out within a week.
I was later told by my new dentist that my gums were NOT receding, and that this should not have been done to me. I couldn't take it anymore. . . I switched over to an out of network dentist. . . who of course said they have had many patients from Cayuga family dental with similar complaints of unnecessary procedures being performed. I would rather deal with handling my own claim filing (which turns out to not be that hard at all) and possibly higher rates of a out of network dentist than ever go back there, ever.
August 13, 2014
Mushroom Hunter
About a year ago Dr (and I use that term loosely)recommended I have 7 teeth extracted (11in total) and that I needed an upper and lower partial denture. I went to an excellent oral surgeon, then went back to Gupta for terrible painful top dentures. I could not wear them to eat. For 10 months while my permanent partials were finally made. The tops needed adjustment. And are fine.
The bottoms. Ha. When I call Kathy acts like I’m bothering her to try to get an appointment. Gupta adjusted my dentures one time , turned on her heel and said don’t come back for two weeks. When I asked about what to do for pain(NEVER ASKING FOR OPIATES) she walked out. I can not wear my bottom dentures.
Because there is a fairly round puffy pouch on both sides of my tooth and the top. Today she threw me out of her practice because I told her I was filing a case against her with the NYS peer review. There is so much more to this story. The only nice person is crystal. Ihave had chronic mouth pain for over a month from her bad dentistry and ina y to adjust partials
June 6, 2022
