Dental Clinic in Concord, MA
Monday
Closed
Tuesday
Closed
Wednesday
9:00 AM – 5:00 PM
Thursday
Closed
Friday
9:00 AM – 5:00 PM
Saturday
9:00 AM – 5:00 PM
Sunday
9:00 AM – 1:00 PM
Address
1732 Main St, Concord, MA 01742
Phone
(978) 505-6264
Website
caresmiledentalconcord.com
I had a crown procedure done at this clinic in April 2024. Before treatment, I was asked to prepay $581, even though the clinic had confirmed they accepted my dual insurance plans. I clearly provided primary and secondary insurance information, but over the course of a year, the clinic repeatedly submitted claims incorrectly, leading to denials from both insurers. Despite my efforts to clarify and resolve the issue, I was later billed an additional $580 and had my next appointment canceled.
While I was abroad in April 2025, the clinic mailed me a termination letter. My attempt to reopen communication was met with a response discouraging me from pursuing a complaint. I have since filed a formal complaint with the Massachusetts Board of Dentistry and the Division of Insurance, and I am awaiting their response. This review reflects my personal experience and ongoing concerns as a patient.
I hope the clinic reexamines its approach to insurance coordination and patient communication to prevent similar harm to others.
May 11, 2025
The dentists there are the best ones I have ever met, very skillful and very kind. I enjoy all the work they have done on my teeth.
July 9, 2025
Just went here three days ago, and the dental service I got is so nice and professional especially with Dr.Dai. It's my first appointment with Care Smile Dental Concord and will not be the last! Really good place for dental services.
April 12, 2025
Best dentists I’ve had. Very thorough, kind, easy to talk to, and good listeners. They work hard to make sure they are giving you the top care they can. I hope nothing changes here.
May 3, 2025
1732 Main St, Concord, MA 01742
Address
1732 Main St, Concord, MA 01742
Phone
(978) 505-6264
Website
http://caresmiledentalconcord.com/
Make an appointment now and experience the difference.
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