Patient Reviews
chung kim
I recommend steering away from this place and regret I went to this place as long as I did. Be proactive and find a different office. Here's why: 1. I had a bad experience with this process: (1) My tooth chipped and needed a new crown (2) Appoline does a crown here (3) bad pains a couple of weeks later (4) did a root canal at a different endodontist office (5) the endodontist office discovers a gap in the new crown (6) Appoline remakes crown (7) I switch to a different dentist office (too much pain all throughout), they find the second one Appoline did also has a gap and I need to redo it, including a possible root canal 2. the above experience was made worse by the fact the temporary crown came off within 1-2 days whenever I had them.
I was told that the temp crown coming off was expected for the position of the tooth and would be charged the next time I had to come in to get it back in. I'm going through the same process with another office on the same tooth and have not had the issue of the crown coming off. 3. Dental assistant and Dentist would squabble over me during procedures. 4.
The front desk was not professional. The standard care at this place is not good. There are many other dental offices that take your insurance and have more affordable prices.
October 31, 2023
Mat Misetic
**Update** - it has been one week since I spoke to the OWNER DR HENRY LEE and my claim has still not been filed with my insurance. These people are a joke and don’t take patients seriously Absolutely do NOT go to Apolline dental for any reason. I went to Apolline dental 2 months ago for 4 fillings and impressions for a crown following a root canal. The Dr. Virginia Perez-Torrebela was not only unprofessional and rude but almost refused to numb me for my filings. Upon taking my impressions she instructed the receptionist to order a specific crown without consulting me first.
I had to get up and let the receptionist know that was not the crown I was hoping to get. The entire procedure took so long I was only able to get two fillings and they told me to come back in 2 weeks when the crown was done to get the other 2 fillings done. Fast forward 1 month I hear nothing from the Apolline. Upon calling them to ask for an update they told me my insurance was denying the claim. I provided them with the info to my secondary provider and they told me they would open a claim with them. Fast forward another month (now two months with a temporary crown) the claim has still not been processed.
I am now told that I owe additional money for the crown but when asked to email the amount and details they never email me. I call back two days in a row, once 10x in a row because nobody answered my calls and I was told there was a system issue and the email couldn’t go through. Today, as I call someone on the other end of the phone still cannot tell me what I owe but then tells me the receptionist I was speaking to me has been LYING this entire time (his words btw). He tells me this is on her and there’s nothing they can do. Apolline has demonstrated that they cannot properly care for patients health as they’re dentists mistreat patients and receptionists lie to them.
November 30, 2023
Shirlena Barnes
My new dentist office they took very good care of me the reception the doctor and love the assistant didn’t even feel the needle. Well maybe a little teeny teeny pinch oven that it was a great day. Everything went well. They did a wonderful, wonderful job. This would be my dentist for now on. Yay God‘s blessings.
February 27, 2024
C Montero
This is by far the most professional and amazing healthcare professionals and office/company that my family and I, have ever encountered. We all know it’s tough finding the right fit for those we need and care for, but look no more! My children love their dentist and his staff, because they treat us with respect as patients, human beings and like extended-family. They give you that “at home” feeling and experience, which keeps us returning and telling others. I don’t mind coming during rush-hour, after hours or waiting until other patients are done, because I don’t mind.
The doctor is funny, kind and personable it’s like going to visit a loved you truly care for. It’s never a dull moment with all of the positive energy with this wonderful bunch. I highly recommend Apolline Dental to whomever are looking for proper, reliable and affordable Dental Care services. This office is legit and definitely a gem! 😊
February 29, 2024
