University Dental Associates Pediatrics Clemmons/Lewisville

Kendrah Kidd

The office itself is clean and bright. The front desk staff is friendly. I have taken two children here for general cleaning visits and it was fine. I like the location, it is convenient. I have one child who has "bad teeth" and needs restorative procedures. For this purpose, UDA pediatrics was not a good fit for us. No procedures were discussed or explained to her.

It all felt very rushed. She had severe anxiety about going due to bad experiences here and was shamed more than once for being panicked about what was happening to her. We decided to find another provider when the pediatric dentist raised his voice at my 6 year old, demanding she make eye contact with him. He then yelled at her for "faking" her panic and told she was lying for saying she felt any pain. Whether she felt pain or whether a terrified child equated intense pressure and having her mouth packed with weird, unexplained dental equipment was never explored. I was told my daughter was a liar and difficult. I decided that we didn't need to put her through that again or give the practice yet another chance.

I paid my balance and we left. We have since found another office that works with her, explains everything, and takes their time to make sure she is onboard with the procedures being performed. Even when she was anxious at first, they took their time. She is no longer scared of the dentist or about having restorative procedures. Today, she did wonderful with a restoration at this office - no panic, no fear, no pain, no yelling and for that we are very thankful.

January 8, 2019

Rachel Whipple

We LOVE this office. Both of my toddlers love coming here. They always remember my children’s favorite cartoon characters and make them feel very comfortable. They love going to the dentist and getting a prize for being good listeners.

They ask me to take them to the dentist all of the time now. I am so grateful for an office that excelled at child centered dentistry so close to home. Thank you to the staff for your wonderful care and attention to my children! We HIGHLY RECOMMEND THIS PRACTICE!

January 12, 2020

Grace Matthews

Wonderful office! The staff and hygienists are patient and friendly. Dr. Kizer is wonderful with the kids. He’s patient and warm, and I was very comfortable with his level of expertise and knowledge for my daughter with a rare syndrome. The office is clean, and both times we’ve gone since the pandemic we’ve been the only family that I’ve seen there.

February 11, 2021

Tracy Mtz

My 2 kids went here. It started great with great hygienists and Dr Kizer was great too. We went once after COVID and all of the hygienist were different, I was told they came from UDA across tge street for adults. My autistic son was having a lot of anxiety with the X-RAY with the piece of cardboard in his mouth. The hygienist was the meanest witch on the planet, had no idea how to work with kids in a PEDIATRIC dental office.

Nope, we can't do this today! He's gonna have to come back, we're not gonna have time to even clean his teeth, very loud and nasty to me in front of my kid. I made an appointment again, and same lady again. Nope! Absolutely horrible experience. When another hygienist saw what was going on, I believe her name was Jan. She was able to talk to my son, explain the process in a calm manner and really worked with him.

Everytime, I tried to do the same, the first witch would cut me off, ughhh out of time, ugghhhh it's so easy. Jan was able to get his XRays and do his cleaning and it was night and day experience. When I called back to make his next appointment I was told I couldn't request hygienists, so I don't know if Jan is there or not, but I wasn't going to put myself or my son through a horrible experience again. We have found a new office in Clemmons as well who work well with a kid and autistic needs as any Pediatric office should.

November 15, 2023