The Smilist of Hoboken

Julianna Vitiello

DO NOT GO HERE! Unacceptable Experience and Lack of Accountability I am writing to share my extremely disappointing and frustrating experience with your office, which I believe reflects a severe lack of professionalism and accountability. To begin, I had an issue with my crown that turned into a complete nightmare. I was left with a temporary crown for six weeks—a procedure that should have taken two weeks at most—because the dentist ordered the wrong color twice. During that time, my temporary crown fell out five times, forcing me to leave work early on multiple occasions. Despite these repeated inconveniences, I remained patient and composed, yet I never received an apology for the mishandling of my case. To make matters worse, I was preparing for a major surgery, which your team was fully aware of, yet my permanent crown was only placed the day before my procedure. Less than a week post-surgery, the permanent crown fell out. When I returned, the dentist informed me there was a chance it could fall out again, adding even more stress to an already difficult situation.

Feeling deeply frustrated, I reached out to the manager, Terry, to request a refund, which I believe should have been offered immediately given the circumstances. After weeks of follow-ups with little to no response and my phone calls being ignored multiple times, I was eventually told I would receive a refund. Months later, I discovered that my insurance was never refunded as promised, forcing me to escalate the matter through an appeal. The issues didn’t stop there. When I recently requested my x-rays with proper documentation, the receptionist falsely claimed that only Justin could provide them and that he had already left for the day. However, I could hear him in the background instructing her on what to say. Suspecting dishonesty, I went to the office in person and found Justin behind the desk, confirming my suspicion. During this interaction, I had my new dentist on the phone, who overheard the way Justin, who’s supposedly a manager role, spoke to me.

She was shocked by his appallingly disrespectful tone, which left both of us completely speechless. Throughout this ordeal, I have never received an apology from anyone at your office. This experience has been not only unprofessional but also unethical, and I believe it demonstrates a complete lack of care for your patients. This entire experience has been incredibly traumatic, the way I was treated has left me with a lasting impression I never wanted or deserved. How horribly I was treated during this ordeal, as it has been nothing short of a nightmare. I sincerely hope this feedback serves as a wake-up call for your practice to reevaluate its standards and operations. No patient should ever have to endure what I went through.

November 20, 2024

Natalia Krol

First time going into this office and the staff were super welcoming!! Dr.Khadse was very nice and the Hygienist Shay did a great job! Very grateful for their service!

July 2, 2025

Sean Ji

Showed up for a confirmed appointment, only to be turned away without notice. My wife had submitted ID and insurance in advance, but the front desk staff, Stephanie, said the appointment was cancelled. When asked why it wasn’t updated on Zocdoc, she claimed they couldn’t cancel there because it required too many questions—an excuse to avoid responsibility. We were never properly notified. Stephanie mentioned a voicemail asking us to call back depending on our issue, but she never followed up or said the appointment was cancelled. We arranged childcare for our infant to attend.

Despite the effort we made, Stephanie was unapologetic and dismissive, offering no help or acknowledgment of the disruption. We were never seen by the doctor, so this review does not reflect on him. But if a clinic refuses to communicate through the platform they use and shows no courtesy to patients, they should not be on Zocdoc. Avoid this practice.

July 8, 2025

Kassidy Silva

Absolutely love Dr. Cha! He is super knowledgeable, professional and did great work when I needed to get two fillings replaced. The office is very clean and the front office staff were very easy to work with. I really appreciated the price transparency before my treatments and the ease of scheduling. Will definitely be a patient of his for years to come.

February 13, 2025