The Dental Shoppe

Matthew Smith

I've been seeing Dr. Doug and his team for about 30 years, along with Dr Czapala and Dr Matthei. They have always given me a pain-free experience. When I was younger and still getting cavities they let me take advantage of payment plans.

They never try to force x-rays on me if my mouth looks and feels good. If you've had a bad experience elsewhere, I highly recommend giving this place a chance as they've always made me comfortable and actually look forward to visits.

April 23, 2022

Melissa Coli

UPDATE: I left the original review on 4/16/2023. The business responded on 5/8/2023 saying that they would be reaching out to address my concerns. It is now 5/31/2023 and I have not been contacted by anyone at the office. Unfortunately, this is just another dental office that cares more about money than patient care. The doctors here do not honor contracted rates with dental insurance companies, as they are legally bound to do. Firstly, I had a consultation for very mild orthodontic treatment. Impressions were taken, pricing was discussed and agreed upon.

Yet somehow, the doctor never even looked at my teeth, as he was not even in the office that day for an appointment that had been scheduled weeks ahead of time. Out of hesitation, I asked for a pretreatment estimate to be sent to my insurance prior to moving forward. When the pretreatment estimate came back, after endless phone tag, I was blatantly lied to by front desk staff and a dental assistant (at the request of the doctor) and told that I was no longer a candidate for treatment - “per the dental lab”. After contacting the dental lab directly, the lab told me this was not at all true, and I later found out it was all because that doctor did not feel that he would make enough money off my case due to the contracted rate with my insurance. I asked to meet with another doctor at the practice, whom my husband knows personally, and gave several opportunities to rectify the situation. Somehow, the amount suddenly jumped $700. I called back multiple times asking for an explanation, and was brushed off by a different front desk person, another dental assistant, and the second doctor never returned my calls.

But the straw that broke the camel’s back for me, was when I was illegally billed TWICE for a simple exam and cleaning (not even X-rays). I had to call and explain that they legally are not allowed to bill me for the difference in the rates with my insurance, due to the contract of being considered an in network provider with Aetna. I’m still debating on filing a formal complaint. I’m embarrassed that over the past year I have recommended this place to other people. My entire family - and my extended family - will be changing offices. It’s sad to think of how many people may have been taken advantage of here simply because they didn’t know any better.

May 31, 2023

Brad Wasiele

I put this post out publicly with my name and photo attached to it, which i do not do frequently. I absolutely LOVE this practice. Doc Marc Matthaei is seriously one of the greatest dentists around. He and his partners have a very calming way about them, they explain procedures and align you with procedures so that you are comfortable.

EVERYONE at the Shoppe is fantastic. I trust them not only with my own dental health, but my families as well.

January 3, 2024

Cassandra McElroy

The dentists and hygienists are fantastic. Truly passionate and caring professionals. I would recommend their services! What I took issue with is office staff member Jojo, who accused me of “knowing what I was trying to pursue. ” I swallowed plastic from an overnight retainer and requested what material it was made out of. My health is my concern, and I don’t find it striking to know exactly what I have ingested.

To insinuate that I would sue a dental office is offensive. I ask that words are carefully considered before making assumptions of someone’s character. The office provided the documents I requested and satisfied my requests.

September 25, 2024