Small Smiles Dental Center

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Westgate Dr
Small Smiles Dental Center

About

Small Smiles Dental Centers was a large chain of dental clinics in the United States, primarily providing services to low-income children on Medicaid. Known for its rapid expansion and focus on pediatric care, the company faced significant controversy and legal action. Accusations included performing unnecessary procedures, mistreating child patients, and fraudulent billing practices. The company eventually went into bankruptcy and was largely dissolved, with some locations being sold or rebranded.

Hours

Monday

9:00 AM – 5:00 PM

Tuesday

9:00 AM – 5:00 PM

Wednesday

9:00 AM – 5:00 PM

Thursday

9:00 AM – 5:00 PM

Friday

9:00 AM – 5:00 PM

Saturday

Closed

Sunday

Closed

Quick Info

Address

70 Westgate Dr, Brockton, MA 02301

Phone

(508) 588-8090

Get Directions

Detailed Introduction

Small Smiles Dental Center was a nationwide chain of dental clinics that specialized in pediatric dental care, with a particular focus on serving children from low-income families who were covered by Medicaid. The company originated from a dental office in Pueblo, Colorado, founded in 1928, and grew into a large, multi-state operation under the ownership of the DeRose family. At its peak, the company had dozens of locations across the United States. However, the brand became widely known for controversy rather than quality of care. Multiple investigations and lawsuits alleged that the company engaged in fraudulent billing practices, performed medically unnecessary procedures on children to maximize profits, and used overly restrictive and traumatic methods—such as papoose boards—to restrain young patients. These practices led to federal and state government actions, including a significant settlement with the U.S. government for fraudulently billing Medicaid. The negative publicity and legal pressure eventually led to the company's exclusion from federal healthcare programs and its filing for Chapter 11 bankruptcy. While some clinics bearing the "Small Smiles" name may still exist, they are likely under different ownership and management, as the original corporate entity, formerly known as FORBA Holdings and Church Street Health Management, was dissolved. The specific location in Brockton, MA, as a former clinic of this chain, is a part of this larger history. It's important to note that the Small Smiles brand is distinct from other, unrelated dental practices that may have a similar name.

Patient Reviews

3.4 out of 5

shawn hafeez

Very unorganized place. I had my kids appointment for ortho and cleaning. They send us for cleaning and then tell us you are late for the appointment because you were at cleaning and we didn’t sign you up for ortho. The standard is going down very fast lately as I have been customer for 13 years here and last few appointments experience is not good. I would not recommend this place anymore

December 17, 2019

Youniverse Creators

I have had brain surgery and have a stint in my brain, so I can never find dentists willing to help me. . .

I went in for an emergency with two toothache's Dr. Paul (wonderful woman) called and got the medical clearance to go ahead and pull not only the two that were hurting but another bad tooth, she also made a treatment and I will be returning next week, and will have a mold made for a brand new smile! I AM SO GRATEFUL AND CANT EVEN PUT IT INTO WORDS HOW GREAT THEY WERE! Thank you Dr. Paul!!!

January 26, 2016

So_me Mel

Not gone lie I hadn’t been in here in a while , since moving out of town. Came back in the area and decided to go back there and not sure if it was the best choice. The lack of professionalism and the lack of quality customer service when you first walk-in is crazy.

Not to mention that they have messed up on my appointments 3x I keep giving them the benefit of doubt, but I think it’s time I go else where.

February 5, 2023

Karissa E

It's the lack of QUALITY customer service for me. When you walk in, you're presence is barely acknowledged until they're done talking amongst themselves. GREET PATRONS WHEN THE ENTER!! Back-of-house complications can be discussed with your peers AFTER you tend to the customer!! Customer service 101.

March 16, 2025