Penn Valley Dental

Rachel Mcevoy

Care started off great being seen for dental implant after workmans comp accident. Work was started for the implant just had to await the scan as we were told they needed 3 patients to need the scan before it could be performed after waiting patiently for well over 6 months recieved a text stating they can not do the implant due to how graft was healing. . . despite not seeing or assessing healing or having scan images to assess healing. Finally able to schedule scan on our own hoping they can actually assess healing and make a plan of care. Called after scan and told we still need to find an oral surgeon.

This would be better if they had legitimately reassessed and determined that a higher level of care was needed but this did not happen it's now been months and back to square one looking for an oral surgeon now who can complete the work. 3 stars because the front desk was polite with the calls and everything started out promising. Wish they were honest about not being able to do implants sooner instead of leading on for months and canceling treatment without assessing or seeing how everything is healing. Edit since I can't reply to your comment. You discussed treatment options with him and it was determined to go forward with an implant not a bridge. There was no rush for time just needed it done. Your office said they needed 3 people for the scan in order to bring the van to the office he just needed the scan and you could move forward with the implant There are also messages and texts throughout that time checking in, making sure he didn't miss the scan and messages from your office checking in to see if he was still doing the implant at your office.

The office texted him after months of waiting to say you couldn't do the implant due to how things were healing when you had/have zero idea how things are healing as you haven't assessed anything or seen any scans. The disconnect comes with not leading someone on for almost 1 year now if you apparently knew from the first day you could not do the work. Patiently waiting and going back and forth only to start again from square one. Again if you assessed the site in any way and it was determined that the procedure couldn't be done that would be acceptable but that's not what happened.

March 6, 2025

Ashley Lambert

Great staff! I was able to get in for an appt in a timely manner. All my concerns were addressed and a treatment plan was made and discussed in detail! Will definitely keep going for all future appts. 10/10 recommend.

June 3, 2025

Beth Young

As I have read many other reviews I have had a similar experience. I urgently went to Dr. Minti for an evaluation for an abrupt horrid taste in my mouth. So bad I would have done anything to relieve it. When she saw me she told me there was absolutely nothing she could do until I was able to come in for a root and scale cleaning. The cost of upwards $1,000 for this procedure. At the time I had no insurance but was in such dire need I paid it out of pocket. The appointment was rushed and I agree with others that she does multiple patients at once so you do not have her undivided attention.

The procedure was quick and a lot of blood. Immediately following the appt I noticed that my symptoms were not gone at all. So I called and went back to see her about it and guess what she says? U will need to schedule with a periodontal Dr. that takes months to get into. Very careless after having taken my money. I scheduled and saw the wonderful Dr. Conti in Elmira. He informed me that the SAME procedure needed to be redone.

So my experience with him was 100% different. He took his time immediately put me on antibiotics. He showed care and concern for my situation and no blood in comparison to Dr. Mintis procedure. And the symptoms were resolved. So I highly recommend don’t waste your $$ going here for anything other than a cleaning and that’s questionable also. For $1,000 to still have the same problem is bull.

April 13, 2025

J W

Not a patient, but when I called to schedule an appointment at 10:30 am on a Tuesday the phone just rang and rang. I did in fact leave a message for a call back so I could schedule. NOBODY ever called back. I was always taught to answer the phone in a few rings even if you have to put the person on hold and if you can't answer you return their call in a timely manner.

If you can't even answer to schedule an appointment I would hate to be a patient with an emergency waiting on a call back. No thank you, I take my business elsewhere. Someplace that will answer the phone or at least return calls.

July 9, 2025