Dentist in Auburn, IN
Monday
Closed
Tuesday
7:30 AM – 4:30 AM
Wednesday
7:30 AM – 4:30 PM
Thursday
7:30 AM – 4:30 PM
Friday
8:00 AM – 12:00 PM
Saturday
Closed
Sunday
Closed
Address
702 W Seventh St, Auburn, IN 46706
Phone
(260) 925-0300
Website
www.omiortho.com
Overall, I have had a very good experience using OMI as our orthodontist. However, on this last appointment, we politely told our technician(I don’t know the proper name) that we were not going to continue with phase two, which took her by utter surprise. Immediately, her demeanor changed and her attitude towards us became negative. We were told that we needed to explain to the doctor why we had come to that decision, not in a separate room mind you, but back in front of everyone getting their teeth worked on.
Thankfully, the doctor, told her that we were ok and she walked us up front where we caught more attitude from the receptionist. This behavior is totally out of character for them and I can only chalk it up to them not putting my son into phase two. Mind you I still have two other kids who are currently in braces with OMI. Everything else, from working with Brie in the Fort Wayne office to getting help on the weekends has been top notch.
My suggestion to them would be that if you have to discuss something with a patient, do it in private, not out in open for full view of everyone to try and belittle them.
March 1, 2025
Loved how friendly the staff was. They took their time and explained things very well. Very happy with them. S maggert
May 27, 2025
With Auburn being such a small town, with mostly local patients, it is a bit frustrating that all phone calls go directly to the Fort Wayne or Fishers location. It is also our perception that the staff doesn't appear to recognize the patients, even when they have been visiting regularly for braces/orthodontic treatment for years.
We definitely miss the close-knit environment of the previous orthodontic practice.
May 7, 2025
Loved how personable they were and wanted to know about the whole family, not just the child who was the patient. Dr was very transparent, upfront, and open to any questions.
June 24, 2025
702 W Seventh St, Auburn, IN 46706
Address
702 W Seventh St, Auburn, IN 46706
Phone
(260) 925-0300
Website
http://www.omiortho.com/
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