Novak Orthodontics

Caitlin Gillies

I've had multiple bad experiences with other dentist and had partial braces once on my uppers. Dr. Novak and her office was a completely new (and great) experience for me. I had Invisalign, which my previous DDO had said were impossible with my current teeth alignment. She had an open door policy, where if you have an issue you could come in any time.

They have a text messaging system were you can get an answer or an appointment with the same or very next business day, all the ladies there are fabulous, and they have what appears to be state of the art equipment which makes a huge difference in planning. Best news, she spent a lot of time working on my bite in the planning stages and when I hit tray 28 or so, my bite subtly shifted and pain that I didn't even realize I was having was totally alleviated. Amazing. I highly recommend.

May 31, 2022

Joan Colligan

My daughter just got her braces on today. She already loves this office! Such a positive experience since the first appointment and the entire staff is so professional and confident! They make you feel like you are part of their big happy family! Will highly recommend this orthodontic office to everyone.

July 28, 2017

Kristi Rivers

I started my braces treatment in July of 2019, with an estimate of 18-24 months to complete it. Understandably, Covid set my treatment back a few months. To be honest, I was happy with my treatment by Dr. Novak and her team, that is, until I had paid for my entire treatment fairly early on. Once I had paid for my treatment in full, everything felt more rushed and less accommodating. My biggest issue/largest complaint pertains to my having to move before my treatment was complete. I moved from Michigan to South Carolina in June of 2021, when I should have been at least nearing the end of my treatment according to Dr.

Novak. I had spoken to Dr. Novak about my upcoming move several times and expressed my concern when it came to the best way to complete my treatment. I was initially told that if I had to finish my treatment elsewhere, a small portion of the $6,200 I had already paid would be allocated to the orthodontist finishing my treatment in South Carolina. The office had looked into orthodontists in Myrtle Beach and I was told that there were “several locations where I was moving that used Damon braces and their bracket system” and that “I would have no issue finding an orthodontist” only to find out that the *closest* options were over 2 hours away in any direction. Every orthodontist I’ve consulted with here is telling me I have a minimum of 15 months left, and I’ve had to shell out an additional $4,400 to finish what Dr. Novak implied would be done in two years.

The worst part is that she came nowhere near finishing my braces treatment - and I’ve yet to receive any kind of credit or refund for the amount of treatment I had left with her - including, but not limited to, several more office visits, having my braces removed, and my permanent retainer. What’s worse is that I’ve tried to contact her several times regarding this matter and I’ve repeatedly been told she’ll call me back, etc. Despite my being polite and handling this matter like a mature adult, she refuses to call me back. The way this issue has been handled is incredibly unprofessional and I’m very disappointed.

October 28, 2021

Jenson

*I'm coming back Dec 2023 to update my review with stating that that I finished my treatment and Dr. Novak and her team have done an amazing job. I couldn't be more grateful for the smile they've helped me achieve* I started treatment with Dr . Novak in June 2022. First off , after having braces with a previous provider, I wish I would of found Dr. Novak the first time around.

From consultation to the day i started treatment was less than a week. The office is clean, spacious, and the employees who assist Dr. Novak are incredible. She takes her time, is thorough and personable. I would recommend her to anyone looking for a great orthodontist!

December 6, 2023