Merrimack Smiles

Lisa Kleiner

I’m not a dentist, but I did go to Harvard and have an oral surgeon in my close circle—so while I don't claim expertise, I do have the intelligence and support system to ask informed questions when it comes to my health, including dental care. To me, a good dental office isn’t just about friendly smiles and a pleasant environment—though those things help. It’s about truly listening to patients, responding with thoughtful care, and prioritizing their well-being over time. Unfortunately, my experience at this office has been deeply disappointing on those fronts. After being a patient here for several years, I came in with significant tooth pain. I was told it was likely due to muscle tension and advised to consult a physician. Trusting their judgment, I did—only to find no relief. My doctor, in turn, strongly suspected a dental issue (possibly a root canal) and encouraged me to return to the dentist. Upon returning, I was told it was actually a cavity and needed a crown.

The crown was placed, but the pain persisted and worsened. I returned again, concerned that I might need a root canal. Instead, I was told the problem was with a different tooth and needed yet another crown. That one was placed as well—and still, the pain continued, relentless and excruciating. After nearly three months of suffering and multiple visits, the dentist finally acknowledged that a root canal might be necessary and referred me to a specialist—for the following week. I asked for medication in the meantime and was told a prescription for codeine would be sent to the pharmacy. When I arrived—nothing. I called and was told it had been sent elsewhere. Still nothing.

Hours later, when I finally spoke with the provider, I was told to just take Tylenol. At that point, it became clear that the provider was unwilling to offer effective pain management, despite having previously agreed to it, and after putting me through hours of waiting and unnecessary back-and-forth. I rarely take any medications—not even Advil—but the pain was so intense it was interfering with every part of my life. I felt abandoned, dismissed, and deeply unsupported. Eventually, the endodontist performed the root canal—drilling through one of the brand-new crowns to do so—and the pain that had consumed my life for months disappeared almost immediately. I’m left wondering why such a straightforward solution took so long to arrive at, and why I had to endure so much in the process. This experience has made me seriously question the communication, clinical judgment, and priorities of this provider. I truly hope others receive a more responsive and compassionate level of care than I did.

April 15, 2025

Amanda Donnelly

I never thought I would love a dental office as much as Merrimack Smiles. I’ve had good experiences in the past, but this team all go above and beyond. Everyone I’ve ever encountered always has a smile on their face, they’re incredible with my 4 year old, and they really prioritize what’s important to you.

As an added bonus, their new location is stunning! It’s so great to see them in an office that matches their quality.

February 29, 2024

Carey Donat

Since I was a kid, I have been afraid of dentist offices. No more. Merrimack Smiles is the kind of dental practice I wish I had found many years ago. Attentive, patience answering all my questions, sensitive to my needs, great communications, highly skilled and professional - Dr. Morris and his staff are treasures.

May 10, 2025

Kerry May

The best dentist I have ever been too! They are all very friendly, attentive, and gentle. Always willing to answer my questions and educate me on why they do what they do, I won’t go anywhere else!

June 4, 2025