Mendes Family Dentistry

Felicia Oriana

The service once you get past the front doors is definitely 4 or 5 stars. The dental assistants have been very kind. Honestly, they could go even more intensely on the flossing for me. I can imagine how if you're less rigid about your flossing habit, you would not feel judged by the folks working on your teeth. No free floss or toothbrushes of adult dental care, but they have the fun ceiling stickers in all the rooms.

My appointments go swiftly--which is especially great since the x-rays historically have been my least favorite part of dental care. The location is nestled right between two A-line spots and there's plenty of residential streets for parking. My main gripe is that I've had just the worst time with scheduling and interacting with the front desk reception team. Over the span of May and June 2023, I called about five times and did not even get my call picked up. Once I'm conversing over the phone, I don't need overly cheery, but I do just feel hostility whenever I try to get more information or just hit a wall because they only book out a month in advance.

Or at least a returned call when I leave a voice message the week before the next month asking if I can schedule now, not hearing back, then calling to find out everything is in fact booked out. I have sat in the waiting room and watched families get treated with more enthusiasm than me as an individual trying to be proactive about dental health. While not everyone is into small talk, I am startled how unwelcomed I feel when I tried to engage beyond signing or asking clarifying questions--and see a very different reaction to the same types of conversations from a different person in the same ten minutes. Personally, will be switching for better customer service, but the dentistry in here is lovely.

June 15, 2023

Madeline M.

I’ve only been to this dentist one time so far but everything went very well for me! I have a big fear of the dentist, but my visit was trouble-free. The staff, hygienist, and dentist were all very nice and did a good job. I ended up having a cavity and they filled it that same day. It was so quick and easy and completely painless.

January 26, 2024

Dena Silcox

3 booked appointments in a row were cancelled!! Took months to get an appt. 1 was cancelled as my daughter got there. The next 2 were cancelled a couple days prior. All because their hygienist quit. Same reason in July and August! Too bad because the actual Dentist is very good.

August 8, 2024

Adria Verdoorn

I had a perfectly acceptable experience when I went there and Dr Mendes actually encouraged me to bring my kids in the future. Thought we’d found a great neighborhood option. However I tried scheduling for myself and my kids and the receptionist was so incredibly unhelpful. For one she only said “hello” when she answered and then seemed annoyed when I asked if I’d called the right number.

Then she said they were full through January and weren’t scheduling for the new year. That would be totally understandable but she also didn’t know when they’d start scheduling and had no advice or interest in suggesting a good time to call back. So I called in the new year and was again met with the same person’s completely unhelpful attitude and told again that they were full and could only schedule new appointments on an unspecified date in the future. It made for a really strange customer service experience.

No friendliness, no clear explanations or suggestions… It basically felt like they didn't want us as clients but just didn’t want to say it. Disappointed that such an off putting receptionist now has us hunting for a new dentist.

February 21, 2025