Killian Dentistry

Evelyn Figgures

I was given an appointment after the 2nd visit. It was suggested that I have some dental work done that I felt was too costly and unnecessary. The appointment was cancelled the day before I was to go. It was suggested I call and make another appointment as if I had cancelled. To me, as a senior citizen, I felt disrespected because I chose not to go with the suggested treatment As it indicated in my chart that I had awful gingivitis, etc.

, if this dental practice was concerned about the actual client and not the money that my insurance could pay, I have been delegated to the “too old and not profitable for this practice shelf. ” This would project to me as a non-entity. It is so sad to see our communities as well as our world come to the total disregard of humanity’s well being in favor of profit. 😥

May 7, 2025

Mrs Tina

Poor customer service!! I have been a patient for over three years and this was the first time that I have been extremely disappointed in the staff, mainly the manager! A few days before my appointment, I received an email from Killian’s dentistry informing me that there was a conflict with their scheduling and as a result of the conflict they asked me to change my appointment time from 4pm to 3pm. I informed them that I would try; I was returning from my vacation out of town. I shortened my stay and made it to my appointment 45 mins earlier than my appointment time. At 3pm, I saw another patient enter the office and as she was about to sit down in the waiting area, she was called to the back.

This frustrated me, as I had been waiting almost an hour, however, I waited until 3:15pm and still had not been called seen. When I stepped to the front desk to express my frustration, I was given no explanation, no reason for the delay, but most importantly, no apology! I asked to cancel my appointment thinking this would prompted the receptionist to offer an explanation or sincere apology, but instead I was asked, “Are you sure?” As if that was preferred since obviously there was an error on their part for the initial conflict. I refrained from speaking because I didn’t want to express my frustration in front of the other patients so I asked for a comment card to leave with the Supervisor; I was given a small sticky note. When I left the office I called back to ask that a manager call me so I could speak with her about my experience, however two days of waiting and no return call.

I called again to ask that the office manager contact me; it’s been two weeks and I have yet to hear back from anyone. Utterly disappointed!

May 1, 2025

Kathleen Austin

Dr. Patel, Sam, and the rest of the office are amazing. He is such a kind man. I had a recent situation that I needed to be seen and they fit me right in. Everyone is very friendly. I get a lot of anxiety when I go to the Dentist but everyone makes me feel comfortable and Dr. Patel always checks on me throughout procedures to make sure I’m okay.

June 13, 2025

Dury Kim

I am very displeased with management and how I was contacted nearly a month back for an issue I had. The insurance I have does not pay for major surgery (extractions, etc) but basic dental procedures. The rates I had were the same and I was quoted 1 price and charged a $140 difference for the same procedure. I spoke with both the dental clinic and my insurance to find out why there was a large sum difference and the answer I got from the manager was 'I dont know what you want me to do'.

She made it seem like I had the problem because of a large difference in what I was charged. I was recommended to extract 2 teeth the first time then recommended 1 by the oral surgeon and had both initial estimates with me. The better way of handling this situation would be to at least be reasonable and understanding of my concern on the prices that were given to me by their office for starters. The rest of the staff were professional and at the very least courteous, including the doctors and techs.

I would not recommend as long as this current management is there.

July 1, 2025