Khanani Family Dental

Marjorie Tremblay

I had a pleasant experience yesterday. I was welcomed very nicely, as a patient who asked to be taken on as a new patient. A very thorough examination has also helped me to understand what I should have done and plans were set up to do so. Thank you especially to Dr, Khanani, Kristen and Joy.

February 20, 2025

Susan Hiitt

I had a very disappointing experience with this dental office. I scheduled an appointment six months in advance specifically for a teeth cleaning, which I clearly stated at the time of booking. However, upon arrival, I was informed that my appointment would last two hours and include X-rays and mouth photos—none of which were mentioned beforehand. When I explained that I only wanted a cleaning, the hygienist consulted with Dr. Khanani, who then informed me that these additional procedures were a requirement—not for insurance purposes, but for their office policy. While I agreed to the X-rays, I declined the mouth photos, as I was only interested in a cleaning at that time. When I asked why these procedures were mandatory, Dr. Khanani responded that they "build trust. " I expressed my frustration that this policy was not disclosed when I scheduled my appointment. Rather than accommodating my request for just a cleaning with X-rays, I was asked to leave.

If you value transparency and patient-centered care, I would not recommend this office. Their priorities seem to lie more in what they can bill to insurance rather than in meeting patients' individual needs. Response from the owner an hour ago Hello Susan, my team and I were saddened that your appointment did not go the way either of us wanted it to go. I am sorry if it was not conveyed to you when you scheduled your new patient appointment that our office does not simply offer "just cleanings" - our practice offers a comprehensive approach and is centered around addressing any dental/cosmetic concerns our patients have, educating our patients on what we see, and then creating a path towards optimal dental health. In order for us to do that, we need the appropriate diagnostic records, such as a full set of x-rays and photographs. All of our new patients go through the same process. We can’t simply offer only a cleaning to our patients without assessing the entire mouth. In regards to your statement about “what they can bill to insurance” – we don’t even charge for the photographs. It is a wonderful tool for us to show our patients what we see. It is very tough to get an understanding of your oral health from black and white x-rays, so photographs do an excellent job of allowing us to convey what we see to our patients, which ALL of our patients appreciate.

That is what builds trust – an honest and open discussion. If you are looking for a practice that offers the bare minimum to their patients with only cleanings, we are not the place. We take pride in the excellent care and transparency we provide to our patients and are honored by the years of amazing relationships we have fostered amongst our patients. I wish you the absolute luck in finding your new dental home. My response I appreciate your response, but transparency and excellent care should have begun at the time I scheduled my appointment or, at the very least, been disclosed in the paperwork I completed and submitted prior to my visit. An "honest and open discussion" is only meaningful when patients are fully informed before they walk through the door, not after the fact. As I stated in my review, the only consent I did not give was for photographs to be taken. The way this was handled does not build trust—it erodes it. I am not looking for "the bare minimum" but for a dental team I can feel confident in, and unfortunately, my experience did not reflect that. Best,

February 11, 2025

Yana Rabkin

Overall our family getting good service at Khanani family dental office. I would like that it would be more flexibility for scheduling office visits as well as dental teeth cleaning. About 6 months waiting even when the patient is due for services should not be normal.

April 29, 2025

Diane LeDoux

Today was my first visit to Khanani family dental. I am so very happy I made the change to this practice. The staff is wonderful. Dr Khanani made me feel comfortable and explained what procedures would benefit me without pressure. I highly recommend them!!

April 15, 2025