Just Smiles

Erin Welch

A very greedy and unprofessional practice unfortunately. Despite having been a client with them for years, this year, they have canceled my appointments multiple times and have no openings at my previous scheduled times. I have been trying to get in for a routine cleaning since January 2025, after canceling with one day's notice back then, they rescheduled me all the way out to this September 2025. Since there was no emergency, I was calm and just accepted things happen. However, they just contacted me again this week to tell me "the Dr's have decided for their own work life balance to cut your appointment time".

I explained my situation, that I work and I don't cancel on my clients and am booked through the day for months out, so can I please get the latest possible time in the day then? "Sure, but there are no openings so we can put you on waitlist, no we can't provide an estimate on waitlist as we've had to cancel hundreds of appointments for this change. Oh also, we've decided to no longer take tricare so your next visit might not be covered depending on when that change is complete". So you're telling me I could have been seen twice by now this year if your practice didn't keep canceling on me, and now my next visit likely won't be covered? It seems like this practice just used military families to get established, and now that they have enough clients from higher reimbursing insurance companies, they are now dropping us like yesterday's news. Have some integrity. Yes you deserve work life balance, but a true and caring professional slowly phases these changes in, they dont just bluntly cancel appointments on repeat without care for their patients.

You could very easily say to your staff "stop scheduling anymore appointments at this time, but we will see through the ones we had already scheduled". Sounds like you are successful enough you can afford to keep seeing tricare/military families as well, but you're choosing not to out of greed. Shame on you. Did you really get in the field to be this greedy, or what originally inspired you? If it was to help people, time for a reality check on what you've turned into.

June 26, 2025

Jennifer Erin

They won’t overwhelm you, but will educate you. Dr. Phil is professional and down to earth. The entire staff will make you feel welcomed. It’s a one stop shop. I can’t wait till I’m in the in the area again to get more work done.

July 7, 2025

Hunter S

I put off going to the dentist for four years. One of the first things they asked me was why I had waited so long—without sounding condescending or judgmental. When I explained it was due to bad past experiences and anxiety, they completely understood and made me feel comfortable right away. Throughout the entire appointment, they regularly checked in to ask if I was nervous or feeling any discomfort. Anytime something felt off, they took the time to explain what was happening and adjusted their approach to ease my mind.

Not once did they make me feel ashamed about my teeth. Instead, they walked me through a plan to get everything back on track and were incredibly kind and understanding. I’m so relieved to have finally found a dental office I feel safe and supported in.

April 4, 2025

Erman Belcher

These people really care about you and always willing to help. Just smiles is caring and don't want you uncomfortable when you're there. very professional you can really tell when you're there communicating with them best dentist I ever had..so if you're needing a dentist I highly recommend just smiles.

July 1, 2025