Patient Reviews
Liang Ding
I make dental appointments for my parents who enroll in state MA program. Before making appointments, I checked Delta dental website and called the dental office and received confirmation that the Heritage accepts MA insurance. Made appointments, provided insurance information and filled all the online forms for new patients weeks before the appointments. Then went to the appointments and was told that they do not accept MA for seniors, only for children. Such a policy statement cannot be found on dental insurance network search website or the dental office's own website.
The staff did not say that when I called before and during appointment scheduling. No email or other communications after insurance information provided before appointments. I respect dental office's policy, but there are several opportunities that the policy could've better communicated with new patients. This lack of communication and clarity is not acceptable.
July 28, 2022
Elizabeth Kim
Used to see Dr. Lee for several years until I realized she was untruthful and left. One time when I had no insurance she told me that they don't do root canals on baby teeth and extracted my baby tooth (extraction only cost 80 compared to an expensive root canal).
Since I had no adult tooth underneath to replace it I now need to get a $2500 dental implant. Later my new dentist told me they actually do root canals on baby teeth. I could have spent $1000 on a root canal instead of getting a dental implant but because she knew I was paying out of pocket with no insurance she lied and said she could only extract.
The second time she was dishonest with me was when I went in for a cleaning and exam with no insurance and she said my teeth were fine with no cavities. I got home and noticed some brown spots so I got dental insurance and returned 2 weeks later to show her the spots. After she had the front desk verify my insurance she told me I had 6 cavities and gave me 6 fillings when just 2 weeks before when I had no insurance she told me I had no cavities! Beware of her and make sure if she says something that you get a second opinion or just avoid her altogether!
March 31, 2021
Samantha Johnson
Horrible customer service. Kevin is very rude. The dental hygienist Kris is amazing even with children and Dr. Bao is a good dentist, I would take children else where as she is not very nice during treatment. But the front desk staff are very rude and is the main cause on me finding a new dentist. I would recommend only for adults to come here.
May 3, 2024
Val Anglese
Dr Lee is amazing and so are the nurses and front desk staff. They explain things to me clearly, and care about my experience here. I’m so grateful for them after a lot of bad experiences at other dentists. :-)
April 7, 2025
