Henry J. Austin Health Center

Mommy Emmy

My name name is Tomas C. , I’m using my daughter’s account to write this review. I was recommended to go to this facility due to it being a low income clinic. As I sat in the waiting room, there was no form of instruction given to me, they let me sit there for an hour and a half. When I was called in to be seen by the doctor, I was finally given forms to fill out. I asked the receptionist what took so long and he said that he has to go one by one because he gets confused. When I was seen by the doctor, I was asked an exaggerated amount of questions that were unnecessary.

Finally, when it was time to conduct the procedure, the doctor proceeded to look at my mouth and said “oh, wait, you don’t have insurance!”. He also dared to question my legal presence in the U. S. So therefore I left having to pay fifty dollars for a lack of service. I do not recommend this clinic to anyone having that their service is terrible and they do not take their patients seriously.

January 15, 2018

Emily Green

I never saw my doctor, Rachel B. Evans, while she was my primary. Because of the pandemic, which broke out right after I moved to the area, the office decided not to see any "new patients". I was already a patient of hers through my provider, but since I had not set up an appointment yet I didn't count.

I called multiple times because I urgently needed a referral, but was never able to speak with my actual doctor, only a receptionist who hung up on me repeatedly and wouldn't forward any of my messages to her. I had to pay entirely out of pocket to be seen by a dermatologist for a severe skin condition, because it was impossible to get a referral from her even over the phone. I pay for health insurance, but because of Henry. J Austin I couldn't use it here.

I can't earnestly review this place because I've never been, but considering it's not without a lack of trying, I can't recommend it to anyone. I'm out a lot of money because of a doctor who doesn't even know who I am or that I was ever her patient. Consider a better business model, thanks.

October 7, 2020

HUA XUNA

My personal experience with the Call Center is bad. I have to call lots of time, multiple ringing to get a rude lady on the phone that do not listen to my request day to see my Doctor. She make me feel that's it's not my appointment. It's her time, date and appointment. OMG please educate your employees to learn how to listen and answer the phone. Disappointment.

July 9, 2019

Gladis Martinez

I feel so bad for the community that needs to go to this clinic. El peor enemigo de un hispano es otro hispano. By the way thank you for accusing me of steeling a phone. I told you several times it was my personal phone and you dare to said No is Not. ….. Thanks to the security man that saw my daughter’s picture in the phone and advocate for me.

February 2, 2024