HealthPoint Federal Way

HealthPoint Federal Way is a beacon of accessible, compassionate dental care. As a single mom on a tight budget, I worried about affording care for my two kids, but this clinic made it possible. They work with sliding-scale fees and local assistance programs, never making me feel judged for my situation. Dr. Kim is amazing with kids—my 6-year-old, who used to fear the dentist, now high-fives her hygienist.

Their adult care is just as great: my recent filling was painless, and they explained every step. The office is clean and welcoming, with a friendly front desk that helps navigate paperwork. They even offer evening hours so I don’t miss work. A clinic that truly cares about the community—we’re so grateful.

July 23, 2025

HealthPoint Federal Way is a reliable community dental resource that delivers solid care without the fuss. I needed a routine check-up and was impressed by how efficiently they moved through the process—no long waits, which I appreciated. The dentist was straightforward, explaining my X-rays clearly and suggesting a simple fluoride treatment. The office is clean and functional, with a friendly front desk team that helped me navigate my insurance.

My only small note is that the waiting area is basic, but that’s a minor thing. For accessible, no-nonsense dental care, this place delivers. I’ll be back for my next appointment.

July 23, 2025

Mercy Vaomu

Dealt with a rude front desk guy and his boss. I had scheduled my daughter's appointment 2 months prior before a visit. Stood in line to wait to be called. When finally called from standing there for minutes- he looked up the appointment and said to reschedule 4 minutes late. Not even a hi, how are you today. Just said what's the last name and looked at me if I was dumb. I asked for a supervisor, then she went to go get her boss, and she has no empathy.

If you work in a clinic/hospital setting, there should always be. All I asked is where in policy does it say on paper or online that it says you have to be there 30 minutes prior to be seen. Without any hesitation and me saying that it was her employees' fault for letting me stand there past the time. She said I had to approach them even though they had someone in line, and even after they didn't, I still waited. There's a sign that says, ( protocol ) when standing to wait for someone to call you 🤦‍♀️ and that's what I did, but his BOSS said I should have approached them no matter what?? Really, what a joke. No good customer service was shown. Will not be returning, but please know your policy and have it stated when calling that 30 minutes on the dot, and if you are waiting in line, it counts (it's a joke).

Anyhow, I told her God bless and left. And all she kept saying was, "Do you want to reschedule or not?" Other than that, people do actually time out of their job to come bring their family members. Be nice. If you want someone to reciprocate the same attitude, you show it as well. Thanks.

October 1, 2024

Cielo Padron

Extremely rude and unprofessional front desk staff, work etiquette is by far the worst. Called in to get a clearance for one of my patients & was told they didn’t know, then was placed on hold… proceeded to tell me they can send it over later this week or next week because she was “almost off”when I explained the reason I was calling (patient was present in office) then I asked her if she could just confirm one date for me (for insurance purposes) just to get put on hold & hung up on.

What’s the point of having a providers option if we are going to get transferred over to an incompetent staff member, in that case advise front desk to not bother answering the phones when they are “almost off”.

March 12, 2025