Happy Smiles Dental Group

SIS STYLE LLC

recently we visited this dental office and have mixed feelings about the experience. While the staff was overall nice and friendly, the wait time was a major issue. We had a scheduled appointment but ended up waiting for 2,5 hours, which is particularly unacceptable when you have kids with you. However, it's worth noting that their prices are considerably cheaper than other places, so you get what you pay for. If you decide to come here, be prepared to wait an extra 2-3 hours regardless of your appointment time.

**Update:** 07/02/24 Reply to business message: Instead of finding ways to defend yourself with false and misleading defenses, spend that time improving your patient experience. I read other unhappy reviews, and most of them mention the same issue: patients have to wait 2-3 hours after their appointment time just to be seen by the doctor. In my case, your reply is irrelevant. We called the day before with a simple question to extract a tooth and asked about availability. Your representative booked us for the next day, and we spent a total of 3 hours there, 2.

5 of them just waiting to see the doctor. Please don't provide misleading information in your reply. Instead, focus on how you can improve your service by not overbooking and trying to defend yourself on social media.

July 2, 2024

Missy

Reschedule because they were running behind! Now I'm back and they are still behind! Like this is unacceptable and I can't leave cuz my shit is already paid for! Super frustrating! U can't be late cuz they will reschedule you! But the dentist can have you sitting for an hour or more and we just have to wait is bs! Not happy with this service at all today

June 16, 2025

iMTaxN x

Made me feel super comfortable & loved the hospitality made me feel at home . Dr.Virtuoso & Kennia makes me feel like family very respectful and always going the full extent to make sure I’m good. Great place . Nothing less than 5 STARS !

June 2, 2025

Christine

I had an appointment today at 12 PM, and I felt completely discriminated against. My spouse and I were placed in the same room. After waiting for an hour for the doctor to begin our cleanings, Dr. Choi came in. She DID NOT ask me any questions about whether I was experiencing any discomfort or pain. She just looked at my teeth, told me what I needed, and then moved on to my spouse, who is of a different race, and ASKED her if anything was bothering her or if she was in pain. I immediately felt like I wasn’t receiving the same level of service as my spouse. When the doctor was explaining my treatment, she SPOKE LOUDLY enough for my spouse to hear, which I didn’t mind.

However, when she explained my spouse’s treatment, she spoke very QUIETLY, almost in a whisper. This made me feel that the doctor was treating us differently and not equally. We then waited another 25–30 minutes for a second opinion, as my spouse had concerns about her exams from the first visit. Dr. Virtuoso started with me and also DID NOT ask me if I was experiencing any pain or discomfort. He checked my teeth, confirmed what I needed, and not to mention he was poking my teeth, my mouth was filling up with blood, but didn’t offer me a rinse, and I had to get up and spit in the trash myself. Then, he went to check my spouse’s teeth. He ASKED her if she was in pain or felt any discomfort, explained in detail what she needed, and even gave her information on prevention.

However, he didn’t provide me with the same detailed explanation or offer advice on preventing future issues. This was a very upsetting experience for me, and I feel it was unfair and discriminatory. Rest assured, I will be filing a complaint. No one should have to go through this kind of treatment. To add: I contacted the office to obtain the names of both doctors we saw, as the front desk claimed we only saw one. This oversight indicates that their notes for patient care are not being written or recorded efficiently, which could lead to potential issues with continuity of care.

March 12, 2025