Green Brook Family Dentalcare

brandon gonzalez

My name is Lisabeth Gonzalez.I was so happy that I could get work done on my teeth by Dr.Petrini.I bring my Family also to see him.He always makes me feel very comfortable and less anxious when I see him.I just had a root canal by him and I would do 10 more from this dentist, he is the best in Greenbrook!

April 4, 2022

George Zong

For insurance compensation purpose, I need accurate information (address, date, etc. ) to show on dental treatment statement and credit card receipt. However, the counter ladies there failed to do all these with all office paperwork inefficiency. I had to go back to the office three times to have document information corrected and I still finally brought back home with a credit charge receipt that shows a time exactly 100 years ago (should be 01/18/2022, but was printed as 01/18/1922). First, home address that shows township (becomes different town) was wrong, despite that the first time I was there I gave them correct township name. Second, when I went back to ask the clerk to change back to my township that contains two words, she erroneously processed the two words as one and insisted on not being able to make it the correct township name because the computer made it that way! I pointed that your business address shows “Green Brook” as the township name, why couldn’t you make my address “Green Brook” instead of “Greenbrook”? With big reluctance she finally had it corrected as if she had done me a big favor.

Last but not least, After I got home and began to do the insurance paperwork, I was surprise to find that the credit charge receipt shows exactly 100 years ago (01/18/2022 was processed as 01/18/1922). They said it could not be changed, and it’s ok and let insurance call if any problem. I did not want to wait until the insurance company challenges the payment date/year, then they said they refunded me the current charge and charged my card another time, but still with the same wrong 01/18/1922 showing. The key issue is not only the processing errors, but their business protocol. For the paperwork errors that they made, I went back and forth four times to still bring back home the receipt that shows 01/18/1922! From the beginning to end, I never heard a word of apology for the big inconvenience that they caused me. Instead, people there showed total impatience and belligerence.

They sounded as if the errors were made by machine/computer, but not their total negligence. They only need money to be charged, and show total indifference to anything else. They do not show any business professionalism.

January 19, 2022

rafael lopez

My wife and I came in for a teeth whitening procedure with, Dr. Dibling. He was professional, very thorough in explaining the process, and also helpful with sharing insight and advice on other dental procedures we inquired about.

All-in-all we had a pleasant experience and felt in "good hands" throughout our visit. It's only the first session of two or possibly three, but if these initial results are any indication, then we're sure that we'll be quite pleased with the end product. Thank you!!

August 28, 2021

Victoria Cardona

Do not let Dr. Carroll work on you. My first visit with him, he told me "I don't like how your filling were done," (which were done by another dentist at the same location) and he "reversed the damage. " I came back and forth with problems about 4x since November '22.

I've been in so much pain and I have not been able to chew on my left side in almost a year. I took my business elsewhere and now I need a root canal and more which is going to be $5000+ because my new dentist told me there is so much bone and nerve damage where my fillings were done and redone and done and redone. He touched my mouth and that work wasn't necessary and now I'M paying for the damage when I shouldn't have to. Zero stars!

January 12, 2024