Gold Coast Dental

its_your_gurl_gimmy

Everyone’s experience but I had a great and very pleasant experience going to the dental office. As soon as you walk-in, you are greeted by Rosè, is the most warmest and most friendliest receptionist/assistant you’ll ever meet. She makes you feel comfortable (especially if you haven’t been to the dentist in YEARS) and is very helpful with the questions I had about my insurance. I found Dr. SuSu to be very friendly. He was thorough and explained what procedures needed to be done on my teeth.

Like others who have written a review he offered to help with other dental work that needed to be done. When I opted to go a different route he didn’t press the issue. If I wasn’t moving out of state, he would be my dentist. I highly recommend going to see Dr. SuSu.

July 15, 2021

Mickie

Dr. SuSu Is the BEST and his work shows it. Dr. SuSu promised me a beautiful smile and he did. I was too ashamed to even show my teeth in any pictures. Not anymore... see my picture for yourself.

April 3, 2024

Nkeba Aref

Very considerate and professional. The doctor was very honest and down to earth. The assistant “Rose” was very compassionate and direct in answering all of my questions. The wait was short the space was clean and the TV set up is awesome!! It was my first time going and I have a final appointment awaiting as soon as my partial returns.

I recommend going if you need someone to be honest, direct and compassionate. The other assistants were very helpful and nice. Costumer service is a 10!!

April 22, 2019

Paul O'Hanlon

Update: I did get a better understanding of happened. I had Medicare at the time and they have agreements with certain dental practices, but Gold Coast was not one of those so they don’t reimburse most dentists very much for certain procedures. I don’t know why they didn’t just explain that. I’m sure he knew this because the place I was referred to are the only ones in this area that Medicare has an agreement with. I do understand it from his point of view, but it was not well handled. I had a very poor experience. I was told that I needed a procedure that would probably not be covered.

He said he would file the claim, but to assume that it would be denied. He offered a great deal if I paid out of pocket and pressured me to fill out a financing application immediately. I made it clear that I would wait for the answer from my insurance company. He suggested it again, and I repeated that I would wait for the claim to be processed. We finished up and he told me to go upfront and schedule my next cleaning. I went out to waiting room to do this, but was told to come into the office where they told me to take a seat, and they handed my the financing application. I told the receptionist that I had already refused the offer twice.

. she looked confused and had me go back out the window and schedule the next cleaning. A week or so later I found that the claim was in fact approved. But when I called the office the receptionist told me to get in touch with another dental office and gave me the number. This other office had no idea who I was, I had assumed this was a referral and he had forwarded my info, but it turned out he was just trying to rid of me. It took a few calls, but his office staff finally admitted that he didn't like the amount my insurance would pay him and would only do the procedure If I paid what he wanted out of pocket.

December 18, 2024