Flower City Dental East Rochester

Tasha Zehr

They have canceled my cleaning appointment three times. I went in today from my appointment and was told I could not get X-rays as the tech went home early. I had to reschedule to get my cleaning, exam, and x-rays on the same day, which is usually how the dentist operates. I already paid upfront for the year for the two cleaning and exams and the x-rays.

No apologies. The reception could not have been more apathetic and the dentist seemed clueless.

November 22, 2024

Katherine Mundt

I have been to 3 appointments so far at Flower City Dental in East Rochester and every visit is great! I’ve only had pleasant experiences with the employees at the front desk and everyone in the back. Generally the dentist is not most people’s favorite place to be, but I actually look forward to my 6 month visits!

September 26, 2024

J X

I recently visited this office for dental work and, unfortunately, I won’t be returning once they complete my treatment. The front desk staff seem to be trying their best, but there were consistent issues with miscommunication, lack of communication, and overall lack of care during my visits. If they take offense to this, as other reviews have mentioned, I have no problem finding professionals elsewhere—keyword being professionals. Dr. Christie performed a cleaning for me, during which he failed to use suction, leaving me to deal with the discomfort of excess saliva pooling in my mouth. At one point, he even trailed ropes of saliva across my face. When the cleaning was done, he abruptly propped my chair up while I was still covered in spit, blood, and paste. Instead of offering to help clean me up, he acted as if we were done.

I had to find paper towels on my own to clean myself off before leaving an office that I don't have an intimate understanding off like Dr. C should. Additionally, I needed a referral to a specialist for a procedure they don’t handle in-office. The first referral they provided didn’t accept my insurance, which is understandable. However, it then took another week—and would have been longer if I hadn’t called to follow up—just to get a new referral. Even then, I was asked where I wanted to be referred, which felt unprofessional. Throughout this entire process, Dr. Christie explained very little about the treatment I needed.

Instead, I was bounced around with names, numbers, and dates, as if I wasn’t in control of my own healthcare. If you have sensory issues, value personal space, or simply want better care, I strongly recommend looking for a more professional dental office. Despite the efforts of some staff members, there are too many factors here that outweigh any positives Update (1yr later): They continue to disappoint. If you can help it - don't come here - I'm not going to retrigger myself by getting into the new details, but save yourself. . .

January 15, 2025

Kaley Goetting

Avoid at all costs. Like many other reviews, I had an appointment scheduled for a cleaning, and the day of I never received a confirmation reminder. Luckily I decided to call, only to find out my appointment had been cancelled because they no longer took my insurance. If I hadn't called, I would've gone to the appointment with no coverage. Absolutely ridiculous I didn't get any notification to this change.

Today, I finally got in with a new dentist. Turns out, for the past 4 years that I was having cleanings done at Flower City, they were doing a poor job. My hygienist today told me that the build up I had was far more than what would have accumulated since the last time I had a cleaning at Flower City. Terrible customer service on top of doing an awful job on my teeth for years? Don't go to any Flower City Dental- all of them are just as bad as the other locations.

October 22, 2024