Patient Reviews
Karla Eisenhart
This place is simply terrible, which explains why it’s cheaper. I don’t even believe the doctor is qualified; she shows zero empathy for her patients and treats them like just another number. On top of that, she is extremely rude. Now, I have to commute for more than an hour to get here because they suddenly decided to close the location near my home.
This has also caused delays in my treatment. I’ve had braces for almost three years now, even though they originally said it would take a year at most. So be aware and don’t come to this place.
April 26, 2024
Roberto Rosario
I am still waiting on my prorated refund which the office manager ensured me I would receive when I moved. I would not recommend this organization for invisalign unless you have 5 years to deal with this office.
January 23, 2025
Adam Chernow
A+ smile for our daughter! Dr. Silman and his team at Exeter Smiles (Orthodontics/braces) are AWESOME!! Top care at a very reasonable cost. We thank you all and will see you soon with our other daughter!
March 3, 2025
Sierra Courtney
My daughter drove a hour to reading to get same day retainers because the hbg location closed, not realizing that the quality/ material would be so flimsy & cheaply made. She originally had good quality retainers before the hbg office went out of business. The office Manager Becky was rude unprofessional over the phone taking no accountability and even to my teen daughter at the office. She tried justifying the poor quality retainers saying she offered two options which I paid $300 . .
Her solution was to spend more money with them or to keep the poorly unfited flimsy retainers we purchased. We offered to return them because of the discrepancy. I called the same week of the purchase. This explains all the other reviews on google pertaining to this office. I asked to have this escalated and wast told the owner doesn’t take calls and to do what I have to do.
This was very disappointing never has a issue at hbg location before they closed. I’m very big on elite customer service. I could have taken my business anywhere and this is the thanks we get for supporting this business super disappointed Exeter.
May 28, 2025
