Epic Orthodontics Lenoir City

Jane McWade

I have a 9 year old daughter/Granddaughter. We have been with the Hicks team for over a year now, I was impressed with the way they handled her and the way they treated us both. They always keep you informed and are on top of their game. I don’t normally write reviews but, on June 23 My little girl had an appointment and we were short staffed at work and her Paw had to step in and take her to the appointment. When I got home and asked her how her visit was she said they had to put gooey stuff in her mouth that made her choke and she was scared. She said one of the nice ladies came over and held her hand.

My heart was was in my throat, one I wasn’t there but most of all these people took care of my girl and helped her to be brave. I will be forever grateful. If you need someone to help you or your child, this is the place. Most offices would have rescheduled. They take the extra time and care which is lacking in most places today. Thank You Epic and the Hicks Team!

June 24, 2022

Julia Onufreychuk

We have been seeing Dr. Hicks for a year now. Our pediatric dentist recommended him. We are always in and out of his office! My son’s teeth are coming along beautifully. My daughter started phase 1 and we already see a difference. As soon as we walk in, Dr. Hicks always greets us with a smile.

June 20, 2023

Sara Lewis

Everyone is always so nice and helpful at Epic. My daughter can be especially surly during these visits but they always treat her with kindness and respect. The office is beautiful and we never have to wait very long. It’s a special place!

December 28, 2023

Billie Wilcox

Go elsewhere! Told my bill was paid in full 3 months later they tell me that I owe 150 dollars out of no where they tell me they changed systems and that it was a mis communication bring receipt. I take the receipt to prove its shows I paid in full they still continue receive bills I call them and they say I still owe it. I go ahead and pay it (should not have) but then my daughter's retainer breaks they charge me 460 to make a new one then ask me for payment up front like I was the issue. To be clear I intended on paying like I always did but they typically ask after visit.

The issue is the incompetent people they have working there. Own your mistakes. Terrible front desk people no customer service. Their retainer lasted two months!!! Don't go here!!!!!!!!!!!!!!!!

June 26, 2025