Encore Dental of Brick - An Affiliate of The Smilist

tracy bendian

Ashley and the front desk staff are amazing. Very friendly and up front with costs. The Dr. was exceptional. I did not feel a thing during my root canal. He took the time to answer all of my questions before and after the procedure. Maria his assistant was great as well. Very thorough and efficient.

April 28, 2025

Shannon

I recently had a routine cleaning and was advised to follow up with a deep gum cleaning. I was quite nervous about the procedure, especially because of my sensitive gums and some existing gum recession. I only agreed to move forward if Sara, the hygienist, could perform it—and I’m so glad she did. Sara is incredibly gentle, kind, and professional.

She takes her time, thoroughly explains each step, and has a calming presence that helps ease any anxiety. She truly made the experience as comfortable as possible, and I can’t recommend her enough. I’ve also had consistently positive interactions with the front desk staff. And as a fun bonus—the 80s music they play in the office is the icing on the cake!

May 13, 2025

Ava

Absolutely terrible experience. I had a baby, with a rough delivery and recovery. My dental membership expired on July 11, and I called just three days later, on July 14, to schedule but Encore Dental in Brick flat-out refused to honor it. I asked twice to speak to the manager and was told they’d call me back. No one ever did. When I called again, the employee told me the manager “wouldn’t get on the phone” and that they were “just going to say the same thing anyway.

” Completely unprofessional. I was planning on rejoining too, and now I will be staying FAR away. If a customer asks to speak to a manager THREE times, the manager should do their job and get on the phone. Ridiculous behavior and terrible customer service.

July 16, 2025

Ruth Velez

I called this office in pain, clearly explaining that I needed dental work urgently. The front desk staff told me they would fit me in that same week—and I trusted them. Instead, they scheduled me for an appointment an entire month later without telling me. I only found out the truth when I called again to confirm the time. Lying to a patient who’s already in pain is not just unprofessional—it’s cruel. I even called to speak to the manager and he was completely rude as well.

This kind of dishonesty and lack of empathy is completely unacceptable, especially from the first point of contact at a healthcare office. I would never recommend this place to anyone seeking real care or respect. Patients deserve honesty, especially when they’re vulnerable and in pain. I will. never come back to this horrible office.

July 14, 2025