Diamond Braces

Angela Miller

I am SERIOUSLY regretting our decision to get braces here. I’m sure it’s fine if you are looking for mostly cosmetic or relatively simple corrections. But if your orthodontic needs are complex, I highly recommend seeking an individual practitioner. I’ve had 3 other experiences with braces, so I have a fair basis for comparison. We came here because I thought it would be “convenient” but the cost for that is proving to be pretty high. The most egregious issue is the absolute lack of communication. The doctor speaks to the techs about what is being done , but that information is NEVER directly conveyed to the patient- and maybe you roll with it thinking “they know what they’re doing”.

BUT then you keep seeing different doctors each visit and you realize NONE of them are on the same page about what is being done!!! Doctors 1&2 “No, there’s no need to remove the lower 3rd molars” Doctor 3 “Maybe it would be a good idea, but it’s not a problem”. Doctor 4 “You have to get these lower 3rd molars removed before we can proceed any further”. In January, “No, It’s too soon to consult with the oral surgeon” In May, “You really should have had a consult with the oral surgeon by now so that we have a plan”. According to the doctor LAST month it was imperative to find a way to attach brackets to his upper molars (but no, they do NOT do bands which is the obvious solution). Of course bite block and brackets all got sheared off. THIS visit as we are preparing to leave I ask my son if the arrangement feels better this month… THEY DID NOT REPLACE THEM?!? No mention of this decision to him or me! The time she was working in his mouth was to remove and replace a damaged bracket in a different location- also not mentioned. And when asked, the whole situation was just hand waved away.

I understand that the doctor is busy. There are more than dozen chairs and there is ONE doctor hopping around to all of them- which is honestly crazy. But for over FIVE THOUSAND DOLLARS, I should not have to act like a bully to get basic information. What is being done this visit? What is the goal? Where are we in the overall plan? With previous Orthodontist, this was just standard procedure. If my son’s orthodontic needs were beyond the scope of the practice, they should have said so and not accepted him as a patient.

June 20, 2025

David Noelvil

Great experience, Claudia explained to me step by step what would be going on for the process of removing my attachments. Throughout the process she was extremely helpful and made me feel comfortable. Highly recommend.

June 10, 2025

Scott Lambert

I unfortunately cannot recommend Diamond braces. I would like to share my disappointing experience as I believe there are areas where improvements could be made. Firstly, we were taken aback by an unexpected additional charge of $1,100. Our child had been receiving treatment, and there was no prior communication about this additional cost. After waiting for several weeks, we were finally informed by email that this was due to a miscalculation on Diamond Braces’ part, and that treatment could not proceed until the additional payment was made. At this point, my child had already fallen behind by six weeks.

Additionally, the initial cost estimate we were provided lacked sufficient clarity. It was later explained that the original amount was only an "estimate," but for us, a discrepancy of $1,100 felt more like an oversight. Error could also be an appropriate term. We believe this could have been better communicated from the outset to avoid confusion and frustration. When we attempted to reach customer service to address these concerns, we encountered significant delays in getting assistance. After spending a considerable amount of time on hold, we were disappointed by the lack of understanding and empathy regarding our situation.

Moreover, the customer service representative’s comment about our choice of Invisalign versus traditional metal braces felt unnecessarily judgmental and inappropriate, as this was a personal decision we made for our child’s needs. Although I understand that others may have had a positive experience, I unfortunately cannot recommend Diamond Braces based on our experience. I hope they take these concerns into account and work to improve both their transparency regarding costs and their customer service moving forward. My experience suggests poor management and leadership to be the cause

June 26, 2025

Juliana Awida

Great experience! The people here were very kind and helpful. They made the Invisalign process super easy and accommodated to me when needed. I definitely recommend this location if you want a very helpful and caring staff. They completely transformed my teeth and in great timing.

I specifically want to mention Lana and Maha, as they were super helpful and kind. They made coming to appointments much better.

June 12, 2025