Crabtree Valley Dental

Kimberly Watson

I’ve gone to this practice for over 10 years, and it is now at the end of a good run. I was in last week for what I thought was an extraction after a cleaning. Mass confusion - nothing was ready - so I had to come back this week. Went in again, and nothing was as I was told it should be. No work performed, and the new rent-a-doc refused to do anything saying that I needed sedation dentistry. They tried to ‘hand me off’ to a dentist in Wake Forest that they googled.

That dentist says they never received a call or handoff, so maybe they got it confused with another of the same name. Tried the other same-named office, and nothing. So I’m left with a blown-out tooth for over 2 weeks, kicked out of the office, and with nowhere to go. Save your money, folks. When they get to rent-a-doc status, they’ve already gone downhill.

April 29, 2025

Zantonio Chrisp

I cannot say enough great things about Crabtree Valley Dental! From the moment you walk in, you’re greeted with warm smiles and a welcoming atmosphere. The front desk team—Meesha, Emily, and Lauren—are absolute gems! They are always professional, kind, and incredibly helpful with scheduling, insurance questions, and making sure every visit is as smooth as possible. The entire office runs efficiently, and you can tell they genuinely care about their patients.

Whether it’s a routine cleaning or a more in-depth procedure, I always feel well taken care of. If you’re looking for a dental office that combines top-tier care with outstanding customer service, this is the place to go! Highly recommend!

January 29, 2025

Dylan Joseph Best

I had a very great experience coming in getting my cleaning done. Especially from Genny who made sure all my questions and concerns were met with. I’ve been so conscious about the financial burden that dental work comes with and Genny sat me down and was able to work out a plan to help the problems with my teeth in a helpful way.

The rest of the staff are also so pleasant and it’s great to know that these people are looking out for me.

May 18, 2025

Tristin Dean

I've been going here for many years and never had an issue with the dentists or hygienists but I'm very concerned about changes to the billing and reception staff in the past couple of years. Bills being sent to collection without any communication. Appointment reminders being sent to the wrong person. When you call, no one answers the phone and you get an automated text to reply to instead. I'm okay with texting but it's so slow to get a response via text, if I get a response at all. I love everyone I've seen for my actual dental care but the admin support is getting so stressful, I'm planning to look for another dentist office. Edit: I can see the office has asked me to call so they can discuss further.

I've already called. This review followed a call about my experience with their collections agency - which they again sent us to without any bill or communication. If I call, I get a voicemail and an automated text. No one picks up. This feels like a very empty offer to improve.

July 16, 2025