Cowlitz Family Health Center

Devin L

This experience is solely for the dentist office,new to the area and it’s my first year visiting this office and honestly it’s some of the worst healthcare service I’ve ever experienced compared to other places I’ve lived. Doctor truong is awesome and really nice and informative but the assistants are mostly rude and don’t seem to care much about the patient based on my experience, I always feel like my care is rushed to get me out as fast as possible. There’s also a lot of foul odors in the patient areas almost every time I’ve been to this dental office, my first visit it actually smelt like weed/marijuana when I was escorted to a room to be seen, and the assistant tending to my teeth smelt awful like sweat and body odor to a point it was actually hard to breathe around said person.

For someone tending to my teeth and working in a hygiene field I expected better. Recent visits have not been any better so I may have to find a new dentist in the future.

February 3, 2025

Ankle Breaker

(This is specifically for the dental section) Does it smell bad sometimes? Yeah, it's full of underserved, sometimes mentally challenged, sometimes homeless people. Of course it smells bad sometimes. Do they sometimes cancel? Yeah they have before but that's human. Are the "offices" actually just several tables separated by rolling pin boards and random objects? Yes, but that's kind of charming. Like a pop up dental office in a zombie apocalypse. Have I run into at least one unlikable employee? Sure, people have off days it happens.

Is it not a good experience for people with autism? Yeah it can be overwhelming with the sounds and smells and lack of continuity, but that's also literally everything in life (I have diagnosed level 1 autism so this isn't a projection, I get it) and we still do them. So, with all this, why am I giving it a whole 4 stars? Because I have no money, I can't work, I am on SSI, and many people refuse to even see me. When I came in here to get work on my teeth, the woman who seems to be the main dentist there almost immediately picked up on that I was having some sensory overload issues, allowed me to keep my headphones on while she works on my teeth, and does an amazing high quality job. She also doesn't judge, she asks questions. She was the first person to ever ask me why I don't brush my teeth, without judgement just curious. We found out together that the bristle type on the tooth brushes I have used are too coarse and that I need an extra soft style tooth brush.

Beyond that, while they were working on my teeth the assistant was talking about how she had another job where she works every day she isn't doing assistant dental work. I was so impressed with that. They are real hard workers, and they are trying. Just like the people who go to the office, who are at the bottom of the barrel of humanity, disregarded, ignored, these people deserve some respect, and understanding about why they might be a little cranky sometimes, or why the office might smell bad. As for cancelations, can you imagine how often they get sick in a place like this where people might not bath, or have issues untreated, or don't even think about things like covid, and the flu? It's probably super hard.

May 14, 2025

Stacy Sparks

I absolutely love this place and the staff. I've never had a bad experience here, everyone is so kind. I adore Megan she is so awesome and my PCP, Lisa the best. I've never had a PCP that is so thorough and explains everything to me. She genuinely cares, all doctors, NP should be just like her

February 11, 2025

Daniel Mirelez

The front desk team is awesome!! I came in two times not on schedule, they always seem to try hard and get you seen if its an on going problem. Friendly, they thoroughly look into the problem and expedite the proper way. Keep up the good work🤙🏽

May 13, 2025