in Peru, IL
Monday
8:30 AM – 5:00 PM
Tuesday
8:30 AM – 5:00 PM
Wednesday
Closed
Thursday
8:30 AM – 5:00 PM
Friday
8:30 AM – 5:00 PM
Saturday
Closed
Sunday
Closed
Address
1222 Shooting Park Rd, Peru, IL 61354
Phone
(815) 220-5025
Website
www.cpousa.com
When trying to call the home office in Peoria rarely can you get in contact eith someone. Depending how long you stay on the phone listening ti music you will than be asked to, leave a message, if you do this you might get a call back.
When and if you get a call back, your chances are big that hey are very rude and unprofessional. The staff at the Peru office are knowledgeable, very polite, and ready to help in any way possible and very professional in dealing with patients.
This type of behavior has been discussed with the Peru staff already, they gave me the site to complain about the unproffessional behavior of the Peoria office staff. The prostetic process started in 2024 and wasnt submitted properly so the claim was denied snd we werent informed in time to get approval done in the fiscal year which now makes him have a co-pay of around $1,800,00" I posted this review weeks ago and was told someone would get back to me Seems like they really don't care as noone has contacted me about the review or tried to get my contact info
February 25, 2025
Would NOT recommend this place to anyone. I would give zero stars if I could. The orthotist bedside manner with my infant son was terrible. He had zero patience with him and got mad and irritated with him while he was moving trying to get measurements. The place was not clean didn’t even wipe down the toy he was using after just tossed them back into his drawer.
He did not wash his hands in between clients nor did they clean the room in between clients. He was also an hour behind. The only positve I had was the front desk receptionist was kind and helpful. I will not be returning.
January 13, 2025
This office does not have it together and getting a hold of them is a nightmare. We waited an insane amount of time for my sons compression garments only to be told there was an insurance issue for the past few months no one contacted me about. The doctor changed the order without consent so the order would come in faster meaning my son doesn’t have what he actually needs.
We got measured for the correct items again, being it was months later, and additional foot items and have now been waiting since August to hear anything. Would not recommend. My sons care suffers because they don’t do things correctly
February 18, 2025
1222 Shooting Park Rd, Peru, IL 61354
Address
1222 Shooting Park Rd, Peru, IL 61354
Phone
(815) 220-5025
Website
http://www.cpousa.com/
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