Dentist in Milford, CT
Monday
7:30 AM – 5:00 PM
Tuesday
7:30 AM – 5:00 PM
Wednesday
7:30 AM – 5:00 PM
Thursday
7:30 AM – 5:00 PM
Friday
8:00 AM – 2:00 PM
Saturday
Closed
Sunday
Closed
Address
203 Cherry St, Milford, CT 06460
Phone
(203) 874-0000
Website
coastaldentalcareofmilford.com
I had a very poor experience with this office and will not be returning. I was originally a patient of Dr. Kroepel, who retired a couple years ago. Dr. Ortiz took over his practice, and more recently, merged with Coastal. I was never notified that the practice moved, until I scheduled a new appointment and was confused about the website disappearing. I'm not even sure they have my records from the old office, because they treated me like a new patient. I went to Dr. Kroepel - and Dr.
Ortiz - for a combined 5-6 years. Anyway, when I showed up for my appointment, I was told that it was canceled because Dr. Ortiz was not in that day, and that I had been notified about this already. No offer to reschedule. The receptionist just stared at me. I walked out. I checked, and had no missed calls or emails about this. It is outrageous that the office canceled my appointment and didn't tell me until I showed up. I called back to reschedule and left a voicemail.
No one reached out again. I called back and rescheduled. No one ever apologized or acknowledged the error. I found a new practice and had a great experience somewhere else. (Though I don't think Coastal even sent the records I asked to be forwarded, after I sent a signed authorization form. ) I will not be returning to this disorganized, rude office.
June 10, 2025
I would definitely recommend COASTAL Dental. I went on an emergency visit to have an extraction done. I am in a wheelchair and an oxygen. The care that was given to me was excellent. The accommodations were also excellent. I definitely recommend using this service.
June 11, 2025
As a suggestion, all paperwork could be emailed to patient before appointment. Alternatively, you could ask patient to arrive early to complete information updates. 15- 20minutes is spent on this and I just feel that time was wasted. I understand people's medical or personal info could have changed but this can definitely be collected before appt.
Signage in Milford could be better. Nicole is the best.
June 12, 2025
had an outstanding experience at Coastal dental care of Milford! From the moment I walked in, I was welcomed with warmth and professionalism. Renee is absolutely wonderful—she’s kind, knowledgeable, and makes you feel completely at ease. Dr. Edwards is just as exceptional, providing top-level care with expertise and attention to detail.
They both go above and beyond to ensure you feel comfortable and well-informed throughout your visit. The office is clean, modern, and runs efficiently, making each appointment seamless. I highly recommend them to anyone looking for quality dental care in a friendly and professional environment!
February 28, 2025
203 Cherry St, Milford, CT 06460
Address
203 Cherry St, Milford, CT 06460
Phone
(203) 874-0000
Website
http://coastaldentalcareofmilford.com/?utm_source=gbp&utm_medium=organic&utm_campaign=yext_listing
Make an appointment now and experience the difference.
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