Chapin Smiles Dentistry

Lawrence Baxley

I had a great experience Dr Turner is always great. He takes time to address your needs and questions. Everyone is very helpful and friendly

June 8, 2025

catrina puntenney

This is truly a great establishment!! The staff and Dr. McGary and assistant are truly amazing. I had a wonderful visit even though I had a major extraction. Dr. McGary was always letting me know beforehand on what to expect so my anxiety did not get the best of me.! I am returning always , along with my daughter too for all future dental needs

January 18, 2025

Crystal Wicker

Walked in to set my first appointment with Chapin Smiles but was immediately met with, “Have a seat, we’ll be right with you”. No greeting, no questions asked. I waited patiently for about 20mins. I’m not sure what the delay was but the 2 ladies at the front desk didn’t appear to be busy in the slightest bit.

I left with no acknowledgment at all. There was nothing warm or welcoming about the staff whatsoever.

March 5, 2025

Bianca Jordan

I had a procedure done back in early December of 2024 that I was overcharged for, as a result I was suppose to receive a refund. From December to April 3rd, I have attempted multiple times to get the refund processed. I was told the only person who could process it was the Office Manager, Kristy Morris. I ended calling and emailing Kristy Morris multiple times for days in a row. I didn't receive a response in email at all and the 2 times she did answer the phone, it was to tell me she had to follow up with billing and would call me right back. She never called and I had to go back to calling and emailing multiple time.

The front office staff would answer if I chose the make an appointment option and billing never returned any calls when I chose that option. The front office staff would say they left Kristy notes that I called, but she never called. Finally in March, she said that the check was mailed to me, I never received a check in mail and requested she reprocess it and I will pick it up from the office. She told me she would let me know when it was ready, fast forward to April and I still hadn't heard anything about it. Again emails and calls were ignored. It wasn't until I reached out to customer service to have a request/complaint sent to the Regional Director about my situation, that I finally received an email (not call) from Kristy Morris stating that my check arrived that morning (the next day after I requested a note for Director) and I could pick it up.

She never acknowledged her lack of communication. Finally, I was able to receive my check for my refund that was owed to me from December. I gave the rating because although the dentist might be good at their work, it leaves a poor taste in my mouth knowing that an Office Manager would continuously ignoring my acts of communication for something that belongs to me and not even apologize.

April 9, 2025