Boston University Henry M. Goldman School of Dental Medicine

Kelly Cambridgeport

The Goldman School of Dental Medicine at Boston University has saved me many thousands of dollars since I first came here in 2007. Prior to being a patient here, I was a patient at a private dental practice, which kept finding things wrong with my teeth. I am quite particular about taking care of my teeth with water flossing, brushing at least 3 times a day, etc. I got a second opinion at BU Dental 7th Floor. The crown specialist said all I needed was a small white filling and not an expensive crown of $1,895 (pre-insurance) that my private dentist was adamant about and that if she did work that was more than necessary, she would be questioned hard by her dental students because her work is reviewed by others. The small white filling and consult after insurance cost me $0. The crown at the private dentist after insurance would have cost me $1,505 (which was an exorbitant amount in 2007).

I found the original estimate. Insurance would have covered only $390 of the $1,895. After that experience, I never went back to the private dentist because I realized he had been doing extensive work that was not necessary. I go now only to BU Dental. Trust is very important. More than 15 years later, my tooth still has a small white filling and has never needed a crown. My most recent visit was in late June 2022.

The 7th floor waiting area has been completely remodeled. The front desk employees are friendly and helpful, especially Christine, who remembers patients. I love this place and wish I had known about it sooner than I did because I could have put all that money spent on the private dentist into my retirement account back in the 1990s through the mid-2000s. One thing I would recommend to the administrators is to put back the sinks in the treatment rooms and restart the drinking fountains on the 7th floor for a better patient experience. Seventh floor, that is what I recommend. There is another floor that student dentists work on, but I have never tried that department.

July 12, 2022

Filipe

I've been at this school for years. I've had a lot of treatments there, but the fifth floor, I believe it's the pre-doctor, is super inflexible and is preventing me from continuing with my treatment. I need to get an implant, but they won't let me do it because I'm wearing braces. But the ortho department has already said that my treatment is finished, they're just moving the root a little.

I'm very frustrated. I've tried talking to everyone at this school and so far I don't have a solution other than to wait several months. I've been without tooth number 14 and 15 since about 2019 and I would like to at least be able to put the 14.

April 17, 2025

Liya Foux

I had my wisdom teeth removed under anesthesia. Everything went smoothly at first—my initial consultation was scheduled quickly, and the surgery appointment followed two months later. However, the problems began after the procedure. Right after surgery, I was asked which pharmacy was most convenient for me. It seemed like a routine question, but its actual purpose was overlooked.

Despite providing my preferred pharmacy, I didn’t receive my prescribed medication until three days later—after making multiple trips in pain and repeatedly trying to contact the school. To make matters worse, I had to pay for the medication entirely out of pocket. I later found out that the prescription wasn’t issued by the doctor who performed my surgery but by someone else whose prescriptions aren’t covered by insurance. When I spoke with the pharmacy supervisor, they told me that the prescribing doctor had been informed over the phone that if he issued the prescription, I’d have to cover the full cost myself. He proceeded anyway, disregarding the issue.

I repeatedly called the clinic for clarification, but the only response I received was, “We don’t know. ” Overall, I’m not surprised. America has never been different

February 6, 2025

God's Good Grief

RUN! RUN! RUN! I've been a patient at BUDSM for serveral years and it's has greatly declined 👎🏾 The staff and students were great when I started there, but no longer. Very poor communication, unprofessional and no one is held accountable. My current student "partner" she works along side with aka boyfriend was rubbing and touching her while I was in the chair at my last appointment. . .

. very unprofessional 🙅🏾‍♀️ I was told by my student I'd be seen by a faculty due to the nature of my situation. That never happened!!! Mind you I've been experiencing discomfort for a few weeks now. They do not care and aren't willing to accommodate a patient by no means. IF you can afford to OR have great dental insurance, PLEASE GO TO A REAL DENTIST OFFICE! RUN FROM ALL DENTAL SCHOOLS!!

May 21, 2025