Patient Reviews
Kofi Boateng
Called the clinic today (07/16/2019 @ 11:20am) and was forwarded a rude appointment scheduler who had me on hold for 6 minutes before I hung up. Terrible first impression.
July 16, 2019
B
They need a better answering service so that patients do not have to keep calling so many times to set up appointments. If they have an answering machine someone should be assigned to review and return those calls. It doesn’t make sense the hurdles I had to go through to get a consultation appointment.
August 14, 2019
Brant Grieshaber
I was referred to BU for a crown several months ago. After going in for an evaluation I was told the cost would be $300, would require 2 visits, and that someone would contact me within a week to schedule my first appointment. After not being able reach anyone for a couple of months I went in in person and discovered that they forgot about some paperwork. I got my first appointment scheduled shortly thereafter. During that appointment I was told that it would actually require 4 visits and that the cost would be $800, but that someone would speak with the billing department to resolve the matter.
The overseeing doctor thought the discrepancy was problematic from an ethics standpoint and I agree. After my second appointment the pandemic was announced, so it’s understandable that no further work has been done. I have since received two “past due” bills for $800. When I called about this I was told that I just had to pay the bill. BU Dental is billing me almost 3x what I was quoted for a procedure that requires 12 hours rather than 6 AND they’re telling me I have an overdue bill in the midst of a pandemic when not even 1/2 the work has been done.
Update: my debit card has now been charge $800. I can’t get through to the billing department and I still have only a temporary crown several months later, not to speak of the exquisite pain of having an unqualified student who doesn’t know when to use lydocaine work on my tooth. . Is there an ethical line they won’t cross?
August 31, 2020
Miriam Nathan
Just avoid this place. They don’t care about their patients at all and the place is filthy.
April 4, 2025
