Aspen Dental - South Lebanon, OH

Trinity Kersey

I had an excellent visit initially. I can't say enough good about those that did my initial screening. Once that visit was wrapped up and I was introduced to their insurance/billing girl things went down hill in a rapid fashion. I was referred for a deep cleaning and the orthodontist had availability to get me in same day which would have been amazing. Once I was introduced to the insurance girl she said they were waiting verification of my insurance and someone would get with me to schedule a followup. I received a call later that afternoon requesting me to confirm my insurance information and was told that someone would get ahold of me later that day.

Never received another call. They were close most of the week of July 4th so on the 7th I called to see where we were at and was told insurance was still pending and someone would get back to me. I called again on the morning of the 8th and again insurance was pending and again someone would get ahold of me. I called again the afternoon of the 8th and left a voicemail. Called twice on the 9th leaving voicemail again and as of writing this have not had a returned call yet. Called another Aspen to see about moving services to their location and was told because they were franchise I would have to bee seen again to start the process over again.

From this call I did learn that my insurance is on file with Aspen so at this point there is nothing stopping me from getting the deep cleaning I need other than the return call I am still to this date waiting for. I am typing this review in hopes that someone who reviews this from Aspen take the initiative to reach out and get me schedule because at this point I am well beyond tired of making the attemp myself. I very much like the orthodontist and would appreciate the opportunity to finish what she started a few weeks ago lol, but you billing department leaves a lot to be desired.

July 11, 2025

Larissa Myers

Daughter needed a root canal, so we came here for consult. 2:30 appointment time turned into seeing the dentist just before 4pm. Do not plan to be in & out, even just for a consultation. Informed us most visits are two hours, minimum. They were rushing us through to be out by the 1 hour, 45 min mark. Dental assistant we had was rude and unprofessional with my 16yr old daughter.

Daughter mentioned after her xray that she does not like things around her neck. Assistant said “well you sure have a lot of tattoos and ear piercings!” Not sure what that has to do with the lead apron bothering my daughter, but okay. Assistant made other comments in the room about daughter’s appearance, ear piercings and her few tattoos. She then later asked if we were there for a root canal of tooth #16 (a wisdom tooth). I said no, it’s #15. She said, “oh well your daughter is 16.

Must be where I got that number. ” Just unprofessional and didn’t pay attention to what we said. Once I mentioned I had previously worked in dentistry, her demeanor changed and she started acting like I was a coworker or friend, and she became much more pleasant. Overall it wasn’t an awful experience, but I don’t want to go back to follow up with treatment. We’ll be finding another office soon.

June 11, 2025

Cathy Phelps

The worst experience ever!!! Do not waste your time or money here. It is a rip off game. Kinda like you go to get your brake pads replaced, but then the crooked mechanic tells you he can't by law just fix your brakes, but that you will have to get rotors, calipers, wheel bearings and new tires before they can do anything for you.

I wasted 3 hours of my life there this morning, thinking I was going for X-rays and a cleaning. I got the x-rays and was told I'd have to make another appointment to get my teeth cleaned??? Don't go there.

June 19, 2025

Joe Shimamura

1 star is more than I wanted to give to this cheap place. They're HIGHLY UNQUALIFIED AND UNDESERVING OF THE 1 STAR I've given them. I called this place two weeks ago for an appointment. A day or two ago they sent me a form through text to send them my information and I did that.

Yesterday they called me to confirm my appointment. I gave the girl everything I needed over the phone. She said "Thank you, We'll see you tomorrow then!" I drive AN HOUR down there to Aspen Dental and go in. I give the girl at the desk my information only to be told: "Sorry, you don't have an appointment here, But I can reschedule you.

" RESCHEDULE?!!!!! RESCHEDULE???? PLEASE EXPLAIN how if I "Don't have an appointment" how are you going to RESCHEDULE ME?! WHY? So you can pull this again? THIS PLACE IS A JOKE DON'T GO HERE! Update: I've filed a complaint on this company with the BBB. Aspen Dental is not accredited with them but I'm assuming the BBB can knock their rating down if they see fit for this! The fact Aspen Dental has a profile with the BBB tells me that possibly the BBB can do something.

July 11, 2025